That's been a lifesaver, because at night, she's been using that, but the aid's been helping her, the nighttime aid, but she's been using that instead of going to the bathroom”

You should work for us, or a hospital. You're very good at your job. We like it. I like it.”

Thank you for being there. Thank you for keeping things on track.”

It's like, honestly, this is so hard to deal with, I don't know how I'd be doing it without you. So, thank you.”

Amazing, like, all the help, it's really great, really great.”

I really want to thank you for your time, your effort, your patience, your heart. I know it's not easy working with my mom and trying to advocate for the elders here.”

[Hera], she's wonderful, she's really trying to help us.”

I think it's one of the best resources that I've come across, and I really like the program.”

This is like a miracle. This does not happen in life, generally speaking. I mean, this business of this startup that these people started, it's unbelievable. It is too good to be true. And then there's you.”

I just want to thank you, thank you, thank you. I couldn't feel luckier.”

Again, you're really sticking with me on this. You have no idea what a help it is.”

I'm so lucky to have you here.”

No, you've done such great things for me, [Hera].”

You've been following up, and you've been very, thoughtful, and, I can tell you're a caring person by your voice, so, no apologies needed.”

Thank you, [Hera]. I appreciate your help very, very much.”

So, your voice, your call, your everything is wonderful.”

I also passed on your education to my support group, or at least some of it. And they found it helpful, so it was very helpful.”

You've got all the bases covered.”

You have helped me all along.”

He'll like talking to you, because you've got common sense.”

So that's where I'm up to, and you've been so helpful. I thank you, [Hera].”

Darling [Hera], I can't thank you enough. There are no words. Thank you again and again. God bless you for getting me the appointment. And I got the message, and I'm so happy and so relieved.”

I have a funny feeling that, that you're, that you're top shelf.”

Again, this has just been… you've made this so easy, and you've just been so nice to be with.”

This context is what actually makes the handoff meaningful, where I don't have to worry about it anymore.”

I told him that you were... I was very happy with your service, and that you were really up on things”

On one hand, you have people who are completely monsters and evil and just inconsiderate, and on the other hand, they have people like you and networks, you know... to really help people”

I'm very much appreciative of all the work that you're doing. You do this all day long, and this is new to my family, you know?”

I appreciate you and [Hera]. If I hadn't met you when I did, I don't know if I would have got through the stuff that I've gone through since then.”

You're great, and you check into a lot of things for me”

Yes, and I thought that was very well done.”

We'll have a company that's going to help us, and we can have a person that is actually a person, and that really feels and cares.”

Thank you for everything you're doing. I am just amazed. It's… it's huge.”

I really recognize and appreciate how much of yourself you give to me. I really do.”

Trying to get someone to confirm it. And you, you, you managed to do it. Thank you.”

That's good, a lot of help, I appreciate it.”

You are very welcome. You really are a hero.”

I like you, and I have you as a case manager, and I appreciate the things you do.”

You just sound as sweet as can be, like you're sincere, and that's the kind of person that I'm interested in being with and having assist me in this situation that I'm in presently.”

It was my... set of questions that [Hera] asked and responded beautifully to, so thank you, [Hera]”

But man, I appreciate it, because this is where I don't know how to navigate”

Well, you've been very precise, as usual. You've reassured me.”

I appreciate all your assistance. I love the little note you sent me. It was really beautiful. Thank you.”

I think this call is taking a great load of my back. I am delighted I'm ready to rock and roll.”

Because we were worried about this, and, and I mean, when we receive your news, we were extremely happy and we just wanted to, to, to share that with you because it means a lot to us.”

It's all, it's like I need my own accounting firm so I really appreciate your help.”

[Hera] you are blessing and I don't know how we do it without you”

You're so lovely and easy to talk to and compassionate”

Yes, listen they save my life the a few years ago”

You're very good at communicating, you know, and sending all these emails and staying on top of things.”