Let your parents age their way.
Let your parents age their way.
Get a dedicated senior care expert to handle the healthcare system, covered by Medicare.
90% of clients pay $0 out of pocket
Partnering with
Partnering with
Meet our Heroes
Meet our Heroes
A Hera Hero is like having a social worker or nurse in the family who knows your parent, coordinates with their doctors, and handles the hundred things between visits.

Tatiana L
social worker

Khalie L
registered nurse

Samantha S
social worker

Taylor W
social worker

Isha P
registered nurse

Yaakov F
physical therapist

Emily B
social worker

Noni R
registered nurse

Sarah S
hero

Shayna C
social worker

Rebecca G
registered nurse

Jacinda S
social worker

Samantha N
social worker

Felicia L
social worker

Tiffany N
hero

Meagan S
registered nurse

Justina G
registered nurse

Stephanie Q
registered nurse

Tina M
social worker

Sarah G
social worker

Shaneka S
social worker

Amanda O
social worker

Emmanuel M
social worker

Imani A
registered nurse

Katie Dowell
registered nurse

Your Hero knows what’s worked for the 1000+ families we’ve served: which agencies return calls and which programs actually help.
How it works
How it works
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Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Personalized ongoing support
Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.

Personalized ongoing support
Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.
What our customers say
What our customers say
This is the first time I could get confirmation. I've been trying for months and because I told them, they told me to call somebody who was in-charge of confirmations but she was never available.”
This is the first time I could get confirmation. I've been trying for months and because I told them, they told me to call somebody who was in-charge of confirmations but she was never available.”
— client, on [Hera] securing an appointment confirmation she had struggled for months to obtain
— client, on [Hera] securing an appointment confirmation she had struggled for months to obtain
1 hour ago1 hour ago“
I appreciated you encouraging me to go see them.”
I appreciated you encouraging me to go see them.”
— client, after touring facilities [Hera] recommended and finding them better than expected
— client, after touring facilities [Hera] recommended and finding them better than expected
2 hours ago2 hours ago“
I have somebody like you on my side and I have somebody willing to help me.”
I have somebody like you on my side and I have somebody willing to help me.”
— client, reflecting on her health struggles
— client, reflecting on her health struggles
2 hours ago2 hours ago“
Oh, you always do, you always do. Thank you, [Hera].”
Oh, you always do, you always do. Thank you, [Hera].”
— client, in response to [Hera] saying he'd do his best for her
— client, in response to [Hera] saying he'd do his best for her
3 hours ago3 hours ago“
My husband came home last night. I was telling him everything and he just looked at me. He goes, this is gonna be a bitch. I said, yeah, I know but there's one good thing and he said, please tell me, I said, we do have a silver lining and he's like, please I'm all ears, I said, we have [Hera]. He said, are you sure? I said, oh, no, we have [Hera]. He said, okay, good then I'm a little bit more relaxed.”
My husband came home last night. I was telling him everything and he just looked at me. He goes, this is gonna be a bitch. I said, yeah, I know but there's one good thing and he said, please tell me, I said, we do have a silver lining and he's like, please I'm all ears, I said, we have [Hera]. He said, are you sure? I said, oh, no, we have [Hera]. He said, okay, good then I'm a little bit more relaxed.”
— client's daughter, recounting her husband's reaction to learning [Hera] is helping with her mother's care
— client's daughter, recounting her husband's reaction to learning [Hera] is helping with her mother's care
6 hours ago6 hours ago“
I was just thinking to in myself saying thank god for you because there's so many moving pieces and these are all in charted waters. So, I'm so grateful to you.”
I was just thinking to in myself saying thank god for you because there's so many moving pieces and these are all in charted waters. So, I'm so grateful to you.”
— client's daughter
— client's daughter
7 hours ago7 hours ago“
That's the amazing, fabulous help.”
That's the amazing, fabulous help.”
— client, after [Hera] offered to organize her list of doctors into an editable document
— client, after [Hera] offered to organize her list of doctors into an editable document
1 day ago1 day ago“
I can't thank you enough for that because that kind of stuff, yeah, it's important for it not to be completely arbitrary, you know.”
I can't thank you enough for that because that kind of stuff, yeah, it's important for it not to be completely arbitrary, you know.”
— client's family member, on [Hera] getting real cost numbers before committing to a facility
— client's family member, on [Hera] getting real cost numbers before committing to a facility
1 day ago1 day ago“
It's really helpful having you part of it, it's really, it really is helpful”
It's really helpful having you part of it, it's really, it really is helpful”
— client's husband, on [Hera] coordinating his wife's care
— client's husband, on [Hera] coordinating his wife's care
1 day ago1 day ago“
I know you've been genius at that.”
I know you've been genius at that.”
— client, praising [Hera]'s work coordinating his doctors
— client, praising [Hera]'s work coordinating his doctors
1 day ago1 day ago“
You guys have been unbelievable we're working with a lot of different people so you guys have been great. I appreciate it I, I'm looking forward to keep strengthening this relationship.”
You guys have been unbelievable we're working with a lot of different people so you guys have been great. I appreciate it I, I'm looking forward to keep strengthening this relationship.”
— outside home care agency contact, comparing [Hera] favorably to other partners they work with
— outside home care agency contact, comparing [Hera] favorably to other partners they work with
2 days ago2 days ago“
You did help, you help get me through this ordeal. You have no idea. So I greatly appreciate that.”
You did help, you help get me through this ordeal. You have no idea. So I greatly appreciate that.”
— client, after venting about a stressful plumbing repair
— client, after venting about a stressful plumbing repair
2 days ago2 days ago“
Thank you very much for calling and for keeping reaching out I really appreciate it.”
Thank you very much for calling and for keeping reaching out I really appreciate it.”
— client, thanking [Hera] for consistently checking in
— client, thanking [Hera] for consistently checking in
2 days ago2 days ago“
I honestly I've received a few referrals from para so far and that has been me standard operating procedure you guys do a phenomenal job because all of your clients trust you guys very well and that speaks to your guys character.”
I honestly I've received a few referrals from para so far and that has been me standard operating procedure you guys do a phenomenal job because all of your clients trust you guys very well and that speaks to your guys character.”
— home care agency representative, praising [Hera]'s work with clients
— home care agency representative, praising [Hera]'s work with clients
5 days ago5 days ago“
Your firm is exactly what people really need”
Your firm is exactly what people really need”
— client's wife, on the value of ongoing care coordination during transitions between hospital and home
— client's wife, on the value of ongoing care coordination during transitions between hospital and home
5 days ago5 days ago“
She's very good at what she does and I said, I appreciate her a whole lot cause otherwise I'd be going crazy.”
She's very good at what she does and I said, I appreciate her a whole lot cause otherwise I'd be going crazy.”
— client, describing [Hera] to a friend
— client, describing [Hera] to a friend
5 days ago5 days ago“
They all are very, very comfortable with you and your team which speaks a lot to you know, your team and, and how you guys do it over there, which is great.”
They all are very, very comfortable with you and your team which speaks a lot to you know, your team and, and how you guys do it over there, which is great.”
— referral partner, praising [Hera]'s team for putting clients at ease
— referral partner, praising [Hera]'s team for putting clients at ease
5 days ago5 days ago“
That's exactly from my perspective one of the greatest values that you can also help with.”
That's exactly from my perspective one of the greatest values that you can also help with.”
— client's son, on [Hera] following up with facilities after discharge
— client's son, on [Hera] following up with facilities after discharge
5 days ago5 days ago“
I appreciate your patience and your support.”
I appreciate your patience and your support.”
— client's son, praising [Hera]'s handling of his difficult mother's care
— client's son, praising [Hera]'s handling of his difficult mother's care
5 days ago5 days ago“
I'm so grateful to have your guidance and care and just expertise.”
I'm so grateful to have your guidance and care and just expertise.”
— client's daughter
— client's daughter
5 days ago5 days ago“
I have a complete confidence in what you've done and what you're doing and, and I thank you.”
I have a complete confidence in what you've done and what you're doing and, and I thank you.”
— client's family member, praising [Hera]'s handling of care coordination
— client's family member, praising [Hera]'s handling of care coordination
6 days ago6 days ago“
You've already, we lifted such a weight off of my shoulders. We were just talking about this last night.”
You've already, we lifted such a weight off of my shoulders. We were just talking about this last night.”
— client's daughter-in-law, after learning [Hera] would coordinate the discharge transition
— client's daughter-in-law, after learning [Hera] would coordinate the discharge transition
6 days ago6 days ago“
I really appreciate you telling me that I did not know that.”
I really appreciate you telling me that I did not know that.”
— client, after [Hera] explained the jittery side effect of her new medication
— client, after [Hera] explained the jittery side effect of her new medication
6 days ago6 days ago“
It's kind of what I thought but I just, I wanted to run it by and and I appreciate having you as kind of a touchstone for things like this cause I don't know my way around it.”
It's kind of what I thought but I just, I wanted to run it by and and I appreciate having you as kind of a touchstone for things like this cause I don't know my way around it.”
— client, on relying on [Hera] for guidance navigating disability benefits
— client, on relying on [Hera] for guidance navigating disability benefits
6 days ago6 days ago“
It's so, so helpful honestly you need to be able to talk these things through with you. So I'm deeply grateful.”
It's so, so helpful honestly you need to be able to talk these things through with you. So I'm deeply grateful.”
— client's daughter, on getting help comparing care facility options
— client's daughter, on getting help comparing care facility options
6 days ago6 days ago“
I love it, I love it. I love everything I'm hearing I love even talking to you I see your a really willing to listen.”
I love it, I love it. I love everything I'm hearing I love even talking to you I see your a really willing to listen.”
— client's attorney, praising [Hera]'s approach
— client's attorney, praising [Hera]'s approach
6 days ago6 days ago“
Alright, I mean you've simplified it and and that's extremely helpful.”
Alright, I mean you've simplified it and and that's extremely helpful.”
— client, after [Hera] walked her through the benefits paperwork checklist
— client, after [Hera] walked her through the benefits paperwork checklist
6 days ago6 days ago“
It's good, it's good that you chirp at me because you do it intelligently and, and it's very useful to me.”
It's good, it's good that you chirp at me because you do it intelligently and, and it's very useful to me.”
— client, on [Hera]'s encouragement amid feeling overwhelmed
— client, on [Hera]'s encouragement amid feeling overwhelmed
6 days ago6 days ago“
I thought you guys really advocate for us and that's why I wanted to reach out.”
I thought you guys really advocate for us and that's why I wanted to reach out.”
— client's son, on why he contacted [Hera] for help navigating his father's care
— client's son, on why he contacted [Hera] for help navigating his father's care
6 days ago6 days ago“
No, I'm, I'm, I appreciate everything that you're doing for me. I can tell you that I really, I really appreciate it.”
No, I'm, I'm, I appreciate everything that you're doing for me. I can tell you that I really, I really appreciate it.”
— client, on efforts to schedule his appointments and coordinate care
— client, on efforts to schedule his appointments and coordinate care
1 week ago1 week ago“
I'm very pleased and I wanted to thank you you've really knocked yourself out and I haven't been easy the past few days.”
I'm very pleased and I wanted to thank you you've really knocked yourself out and I haven't been easy the past few days.”
— client, praising [Hera]'s efforts on her behalf
— client, praising [Hera]'s efforts on her behalf
1 week ago1 week ago“
That's really wonderful that you do that. That's wonderful. Wow.”
That's really wonderful that you do that. That's wonderful. Wow.”
— client, reacting to [Hera] reaching out to contractors and programs to find help with a repair
— client, reacting to [Hera] reaching out to contractors and programs to find help with a repair
1 week ago1 week ago“
That's a good reference and I really like what you did with the topics that the topic section that, that's great.”
That's a good reference and I really like what you did with the topics that the topic section that, that's great.”
— client, praising how [Hera] organized information on his care topics
— client, praising how [Hera] organized information on his care topics
1 week ago1 week ago“
You've been really helpful this morning and I really appreciate your clear explanation of everything.”
You've been really helpful this morning and I really appreciate your clear explanation of everything.”
— client's son, at end of intake call
— client's son, at end of intake call
1 week ago1 week ago“
I really, really so grateful to you guys and, you know, thank you for just jumping in on this with me”
I really, really so grateful to you guys and, you know, thank you for just jumping in on this with me”
— client's daughter, on [Hera]'s help managing her mother's hospitalization
— client's daughter, on [Hera]'s help managing her mother's hospitalization
1 week ago1 week ago“
I am, I'm actually extremely grateful for you and everything that you're doing”
I am, I'm actually extremely grateful for you and everything that you're doing”
— client's daughter-in-law, discussing discharge planning support
— client's daughter-in-law, discussing discharge planning support
1 week ago1 week ago“
I want you to know [Hera]. I've referred you know your organization too many people already. You've been. So, so help, I never could have done this by myself, never ever, ever, yeah.”
I want you to know [Hera]. I've referred you know your organization too many people already. You've been. So, so help, I never could have done this by myself, never ever, ever, yeah.”
— client's family member
— client's family member
1 week ago1 week ago“
Well, that's amazing. Thank you, thank you.”
Well, that's amazing. Thank you, thank you.”
— client, after [Hera] described coordinating her medical appointments and following up on her care
— client, after [Hera] described coordinating her medical appointments and following up on her care
1 week ago1 week ago“
I so greatly appreciate this [Hera]. You know it really helps.”
I so greatly appreciate this [Hera]. You know it really helps.”
— client's daughter, after [Hera] offered to look into transportation assistance
— client's daughter, after [Hera] offered to look into transportation assistance
1 week ago1 week ago“
It's nice to have when you need it to have because I have no family members. So that's I'm alone, and it, that's the problem, you know. So to have people like you, I mean it's just invaluable in valuable, you know. So I appreciate it.”
It's nice to have when you need it to have because I have no family members. So that's I'm alone, and it, that's the problem, you know. So to have people like you, I mean it's just invaluable in valuable, you know. So I appreciate it.”
— client's wife
— client's wife
1 week ago1 week ago“
I guess there's somebody else out there working just as hard as you, it's just hard to imagine.”
I guess there's somebody else out there working just as hard as you, it's just hard to imagine.”
— client, remarking on [Hera]'s work ethic
— client, remarking on [Hera]'s work ethic
1 week ago1 week ago“
It's a, it's a pretty cool thing. So we, I'm just, I'm grateful and I was like, I can't, I can't even explain what these people are doing. I don't even know what to say, but they're amazing and you need, you need them for anybody, so, yeah.”
It's a, it's a pretty cool thing. So we, I'm just, I'm grateful and I was like, I can't, I can't even explain what these people are doing. I don't even know what to say, but they're amazing and you need, you need them for anybody, so, yeah.”
— client's family member
— client's family member
1 week ago1 week ago“
That's a great idea. That's very good idea. Everything, you know when we, when we don't talk directly, there's so many things that can fall through the cracks.”
That's a great idea. That's very good idea. Everything, you know when we, when we don't talk directly, there's so many things that can fall through the cracks.”
— client, on the value of speaking by phone with [Hera] rather than relying on email
— client, on the value of speaking by phone with [Hera] rather than relying on email
1 week ago1 week ago“
It was perfect. It was gorgeous, he really nailed it.”
It was perfect. It was gorgeous, he really nailed it.”
— client, praising [Hera]'s condensed summary from a previous session
— client, praising [Hera]'s condensed summary from a previous session
1 week ago1 week ago“
So this is just absolutely wonderful. I can't thank you enough.”
So this is just absolutely wonderful. I can't thank you enough.”
— client, after [Hera] arranged reliable wheelchair-accessible transportation following repeated bad experiences with other companies
— client, after [Hera] arranged reliable wheelchair-accessible transportation following repeated bad experiences with other companies
1 week ago1 week ago“
I still appreciate all of your help and reaching out and not giving up it's very reassure, it's very supportive.”
I still appreciate all of your help and reaching out and not giving up it's very reassure, it's very supportive.”
— client
— client
1 week ago1 week ago“
I'm so happy to and lucky to have you working with me.”
I'm so happy to and lucky to have you working with me.”
— client
— client
1 week ago1 week ago“
Anyway, I wanted to thank you for being available to me. And you're very sweet and you're certainly an asset of the company.”
Anyway, I wanted to thank you for being available to me. And you're very sweet and you're certainly an asset of the company.”
— client, praising care manager's helpfulness
— client, praising care manager's helpfulness
1 week ago1 week ago“
You've been a great help”
You've been a great help”
— client
— client
1 week ago1 week ago“
I can thank you enough for the wonderful care. God bless you for and beyond. I am blessed, truly blessed.”
I can thank you enough for the wonderful care. God bless you for and beyond. I am blessed, truly blessed.”
— client, praising the aide arranged by [Hera]
— client, praising the aide arranged by [Hera]
1 week ago1 week ago“
You've been so kind to get these things done”
You've been so kind to get these things done”
client's niece, praising [Hera]'s help arranging her uncle's care
client's niece, praising [Hera]'s help arranging her uncle's care
2 hours ago2 hours ago“
You helped me a great deal in the past. I appreciate your help.”
You helped me a great deal in the past. I appreciate your help.”
client, reflecting on past assistance from [Hera]
client, reflecting on past assistance from [Hera]
2 hours ago2 hours ago“
I've been very impressed with this outfit and grateful that it exists and I was really impressed with your insights”
I've been very impressed with this outfit and grateful that it exists and I was really impressed with your insights”
client's daughter, praising [Hera] and [Hera]'s work handling her mother's case
client's daughter, praising [Hera] and [Hera]'s work handling her mother's case
3 hours ago3 hours ago“
It is tough but I'm grateful that I have you.”
It is tough but I'm grateful that I have you.”
client's daughter, on the difficulty of caring for her mother
client's daughter, on the difficulty of caring for her mother
6 hours ago6 hours ago“
Your company is really wonderful about all of that”
Your company is really wonderful about all of that”
client, on [Hera] accommodating a rescheduled call after an email outage
client, on [Hera] accommodating a rescheduled call after an email outage
7 hours ago7 hours ago“
I just told her I said I have the best people”
I just told her I said I have the best people”
client, telling a friend about [Hera] while urging her to seek help
client, telling a friend about [Hera] while urging her to seek help
8 hours ago8 hours ago“
That is fabulous of you. Thank you.”
That is fabulous of you. Thank you.”
client, after [Hera] offered to adjust the document format to make it easier for her to use
client, after [Hera] offered to adjust the document format to make it easier for her to use
1 day ago1 day ago“
You convince me, thank you for being so thorough”
You convince me, thank you for being so thorough”
client's family member, on being talked through care options for his mother
client's family member, on being talked through care options for his mother
1 day ago1 day ago“
I think you're pointing me in the right direction”
I think you're pointing me in the right direction”
client's son, after being walked through next steps for his mother's care
client's son, after being walked through next steps for his mother's care
1 day ago1 day ago“
I don't know what I would do, I don't know what I would do”
I don't know what I would do, I don't know what I would do”
client, on relying on [Hera] to manage her husband's complicated care tasks
client, on relying on [Hera] to manage her husband's complicated care tasks
1 day ago1 day ago“
Ever since I've been interacting with your from everything has been so accommodating so stress free. So you know, really it's like a breath of fresh.”
Ever since I've been interacting with your from everything has been so accommodating so stress free. So you know, really it's like a breath of fresh.”
client's sister, describing experience working with [Hera]
client's sister, describing experience working with [Hera]
2 days ago2 days ago“
Me too, you guys are amazing [Hera]. Thank you so much.”
Me too, you guys are amazing [Hera]. Thank you so much.”
client's daughter-in-law
client's daughter-in-law
2 days ago2 days ago“
No, I appreciate it. You putting in writing is definitely helpful.”
No, I appreciate it. You putting in writing is definitely helpful.”
client's son, on [Hera] sending written updates
client's son, on [Hera] sending written updates
2 days ago2 days ago“
I thank you for doing that because I am, my legs in particular are very, very weak.”
I thank you for doing that because I am, my legs in particular are very, very weak.”
client, after [Hera] arranged for physical therapy sessions to be increased to help build his strength
client, after [Hera] arranged for physical therapy sessions to be increased to help build his strength
5 days ago5 days ago“
Thank you so much. You really have been busy.”
Thank you so much. You really have been busy.”
client, after [Hera] detailed all the work done on her long-term care policy and building complaints
client, after [Hera] detailed all the work done on her long-term care policy and building complaints
5 days ago5 days ago“
Thank you so much for doing that research”
Thank you so much for doing that research”
client's wife, thanking [Hera] for researching home care agencies on her behalf
client's wife, thanking [Hera] for researching home care agencies on her behalf
5 days ago5 days ago“
So I really appreciate your flexibility. Thank you.”
So I really appreciate your flexibility. Thank you.”
client, after [Hera] worked to accommodate her chaotic scheduling day
client, after [Hera] worked to accommodate her chaotic scheduling day
5 days ago5 days ago“
I trust that you aren't going to over complicate things and are looking for the most collaborative way forward.”
I trust that you aren't going to over complicate things and are looking for the most collaborative way forward.”
client's son, on [Hera]'s approach to coordinating his father's care
client's son, on [Hera]'s approach to coordinating his father's care
5 days ago5 days ago“
Oh, my gosh, thank you so much for just going all the way for me. Thank you.”
Oh, my gosh, thank you so much for just going all the way for me. Thank you.”
client's daughter, after [Hera] researched facility options and pricing
client's daughter, after [Hera] researched facility options and pricing
5 days ago5 days ago“
I know you're taking good care of me”
I know you're taking good care of me”
client
client
5 days ago5 days ago“
This is amazing. You guys really truly are a blessing. I'm so glad she's there.”
This is amazing. You guys really truly are a blessing. I'm so glad she's there.”
client's daughter-in-law, describing how [Hera]'s care plan would support the client
client's daughter-in-law, describing how [Hera]'s care plan would support the client
6 days ago6 days ago“
I think you're wonderful you've been, you've done a great job with me. You've been very patient with me. You've been very nice to me, you've been very accommodating to me. So, I just wanted to thank you very much”
I think you're wonderful you've been, you've done a great job with me. You've been very patient with me. You've been very nice to me, you've been very accommodating to me. So, I just wanted to thank you very much”
client
client
6 days ago6 days ago“
It's just very nice having you coordinate this stuff, I really appreciate it.”
It's just very nice having you coordinate this stuff, I really appreciate it.”
client's husband
client's husband
6 days ago6 days ago“
Well, thank you for just kind of even just being a sounding board and helping me navigate all this.”
Well, thank you for just kind of even just being a sounding board and helping me navigate all this.”
client's daughter, after discussing care facility options
client's daughter, after discussing care facility options
6 days ago6 days ago“
I know that she's with you and I told them it's okay, it's good. Keep go, go with them.”
I know that she's with you and I told them it's okay, it's good. Keep go, go with them.”
client's attorney, encouraging client to continue with [Hera]
client's attorney, encouraging client to continue with [Hera]
6 days ago6 days ago“
So, thank you for helping me with all of this. You're great.”
So, thank you for helping me with all of this. You're great.”
client's husband, after [Hera] helped him work through medication and dialysis questions
client's husband, after [Hera] helped him work through medication and dialysis questions
6 days ago6 days ago“
Thank you so much for your help on this. I really appreciate it cause I think that's why I'm getting a response now.”
Thank you so much for your help on this. I really appreciate it cause I think that's why I'm getting a response now.”
client, on [Hera]'s advocacy prompting the landlord to respond about a plumbing issue
client, on [Hera]'s advocacy prompting the landlord to respond about a plumbing issue
6 days ago6 days ago“
What the clever child you are.”
What the clever child you are.”
client, after [Hera] found out she could qualify for two hearing aids instead of one
client, after [Hera] found out she could qualify for two hearing aids instead of one
6 days ago6 days ago“
I love seeing all the options. I think that was that was really great”
I love seeing all the options. I think that was that was really great”
client's daughter, on [Hera] laying out all the care options for her parents
client's daughter, on [Hera] laying out all the care options for her parents
1 week ago1 week ago“
Well, no, I do appreciate all the work that's been being done and I'm also doing whatever I can on the other side of it.”
Well, no, I do appreciate all the work that's been being done and I'm also doing whatever I can on the other side of it.”
client's daughter, on ongoing care coordination for her mother's therapies
client's daughter, on ongoing care coordination for her mother's therapies
1 week ago1 week ago“
Yeah, and I got an email response from you. Yeah, thanks for staying on top of things you know I always appreciate it.”
Yeah, and I got an email response from you. Yeah, thanks for staying on top of things you know I always appreciate it.”
client, on [Hera]'s responsiveness to his emails and voicemail
client, on [Hera]'s responsiveness to his emails and voicemail
1 week ago1 week ago“
I would think that if anybody would have better luck and I would, it would be, it would be you guys”
I would think that if anybody would have better luck and I would, it would be, it would be you guys”
client, on [Hera]'s efforts to find funding and resources for a bathroom repair
client, on [Hera]'s efforts to find funding and resources for a bathroom repair
1 week ago1 week ago“
That was awesome. That's awesome. You guys are really may making my work life much more easier.”
That was awesome. That's awesome. You guys are really may making my work life much more easier.”
client's daughter
client's daughter
1 week ago1 week ago“
I think this will be like such a tremendous help to have you just you know, share these things, cause I think, yeah, we do need a thought partner in this and you've sort of, you sort of have a lay of the land, you know.”
I think this will be like such a tremendous help to have you just you know, share these things, cause I think, yeah, we do need a thought partner in this and you've sort of, you sort of have a lay of the land, you know.”
client's daughter, describing [Hera]'s guidance through her mother's care decisions
client's daughter, describing [Hera]'s guidance through her mother's care decisions
1 week ago1 week ago“
I've looked it over, I think, it's excellent, many good points.”
I've looked it over, I think, it's excellent, many good points.”
client, reviewing resource guide [Hera] prepared for his sister's care
client, reviewing resource guide [Hera] prepared for his sister's care
1 week ago1 week ago“
Thank you, you've been very attentive.”
Thank you, you've been very attentive.”
client's doctor, at end of call
client's doctor, at end of call
1 week ago1 week ago“
I love you dear. You're so wonderful. I don't know what I do without you. Oh, god bless you.”
I love you dear. You're so wonderful. I don't know what I do without you. Oh, god bless you.”
client, after [Hera] promised to help resolve her lease and apartment issue
client, after [Hera] promised to help resolve her lease and apartment issue
1 week ago1 week ago“
I like you. I think you've done a tremendous job.”
I like you. I think you've done a tremendous job.”
client
client
1 week ago1 week ago“
I love how you see her. Thank you. You see her, you do you see her?”
I love how you see her. Thank you. You see her, you do you see her?”
client's daughter, praising how well [Hera] understands and perceives her mother's condition
client's daughter, praising how well [Hera] understands and perceives her mother's condition
1 week ago1 week ago“
So, I cannot tell you how much your help means to me. I'm really appreciative very appreciative you know [Hera].”
So, I cannot tell you how much your help means to me. I'm really appreciative very appreciative you know [Hera].”
client's wife
client's wife
1 week ago1 week ago“
We really appreciate all your help, yeah, makes a difference.”
We really appreciate all your help, yeah, makes a difference.”
client's family member
client's family member
1 week ago1 week ago“
I, I'm telling you know, I just feel better just speaking to you.”
I, I'm telling you know, I just feel better just speaking to you.”
client, describing how talking with [Hera] helps her
client, describing how talking with [Hera] helps her
1 week ago1 week ago“
It feels a little more personal, maybe with the help and support that you've provided so far.”
It feels a little more personal, maybe with the help and support that you've provided so far.”
client's niece, comparing [Hera]'s support to the other program
client's niece, comparing [Hera]'s support to the other program
1 week ago1 week ago“
I couldn't do this without you.”
I couldn't do this without you.”
client, thanking [Hera] for help organizing health documentation and planning
client, thanking [Hera] for help organizing health documentation and planning
1 week ago1 week ago“
My stomach feels better already.”
My stomach feels better already.”
client, after [Hera] took over arranging her sister's transportation and appointments
client, after [Hera] took over arranging her sister's transportation and appointments
1 week ago1 week ago“
You're an answer woman, a solution maker. That, that's my nickname for you, my solution maker.”
You're an answer woman, a solution maker. That, that's my nickname for you, my solution maker.”
client, praising [Hera]'s problem-solving during a tech support call
client, praising [Hera]'s problem-solving during a tech support call
1 week ago1 week ago“
Your follow-through is amazing”
Your follow-through is amazing”
client's brother, praising ongoing support from [Hera]
client's brother, praising ongoing support from [Hera]
1 week ago1 week ago“
You have helped me so much. I mean I don't go into a lot of details sometimes but most of the stuff that you have sent me, I'm already doing it all you know”
You have helped me so much. I mean I don't go into a lot of details sometimes but most of the stuff that you have sent me, I'm already doing it all you know”
client, praising resources and products [Hera] has sent her
client, praising resources and products [Hera] has sent her
1 week ago1 week ago“
Wow! You are so knowledgeable. God bless you.”
Wow! You are so knowledgeable. God bless you.”
client, after [Hera] explained how missing water pill doses could cause skin breakdown
client, after [Hera] explained how missing water pill doses could cause skin breakdown
1 week ago1 week ago“
You are the best, you really are.”
You are the best, you really are.”
client, after [Hera] offered to include a specialist's contact info in a follow-up email
client, after [Hera] offered to include a specialist's contact info in a follow-up email
1 week ago1 week ago“
Meet Barbara
Meet Barbara
Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.
Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.
Before going home
Before going home
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.

The first weeks
The first weeks
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.

Everything after
Everything after
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.


From families and doctors that refer to us
“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”
Glyn
Sister
Common Questions
What is Hera, and how do they help my family?
Hera is a care management company that matches families with dedicated Heroes — senior care experts who coordinate everything for your aging parent. 90% of our clients pay $0 out-of-pocket because our services are covered by Original Medicare.
If you’ve ever spent hours on hold with insurance, struggled to coordinate your parent’s doctors, or felt overwhelmed figuring out what Medicare and Medicaid cover — that’s exactly what your Hero handles for you.
This is sometimes called ‘care management’, but really we’re just the expert who knows the system and does the work so you don’t have to.
How do I know if my parent qualifies?
Your parent qualifies for Hera if they meet three criteria:
They have Original Medicare (not Medicare Advantage)
They live in a state Hera currently serves: New York, New Jersey, California, Florida, Massachusetts, Maryland, or Pennsylvania
They have a chronic condition (like diabetes, heart disease, COPD, dementia, or others)
Not sure if your parent fits? Schedule a complimentary consultation and we'll verify their eligibility at no cost and no commitment. Even if your parent doesn't qualify, we are happy to point you toward other resources that might help.
Call us at 332-203-2533 or fill out our contact form to get started.
How much will this cost me?
90% of Hera clients pay $0 out of pocket.
Our care management services are covered by Original Medicare as part of a program called Chronic Care Management (CCM).
If your parent also has Medicaid or a supplemental plan like AARP/UnitedHealthcare Medigap, that typically covers the standard Part B coinsurance.
During your complimentary consultation, we verify your parent's Medicare coverage and let you know exactly what to expect. There are no hidden fees, no contracts, and no surprise costs.
If your parent has Medicare Advantage (instead of Original Medicare), we unfortunately cannot provide services at this time, but we're working to accept MA plans soon.
How often are we allowed to reach out to our Hero?
There's no limit!
Your Hero is your dedicated expert, available whenever you need support. While Heroes typically work traditional business hours EST, we know things come up at all times, so you can reach out anytime by call or email.
Whether you have a quick question about a medication refill or need help navigating a complex situation like a hospital discharge, your Hero is there for you.
For our families, it's a huge relief to know there's always someone in their corner who understands their parent's full situation.
How much does a geriatric care manager cost?
Private geriatric care managers typically charge $150–$300 per hour, with initial assessments running $500–$1,500+.
Monthly retainers of $500–$2,000+ are common. Most of this is out of pocket — private geriatric care management is rarely covered by insurance. Through Hera, you get the same coordination from licensed geriatric social workers and nurses, covered by Medicare. Most of our clients pay $0.

From families and doctors that refer to us
“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”
Glyn
Sister
“Hera has transformed care for my most complex patients: Medicaid navigation, home health aides, medication adherence, food stamps. The Heroes communicate with me proactively, and the fact that they take Medicare is a game-changer.”
Dr. Frey
Geriatric Medicine
“After my surgery I was drowning in the rigmarole. Hera handled everything: discharge, home equipment, even fighting my insurance for reimbursements I was owed. I never do testimonials. But for Hera, I will - I love them that much.”
Ellen
80 year old living alone


Before going home
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on an equally appropriate generic covered by her insurance, and made sure the right medications were delivered home before Barbara walked in the door.
The first weeks
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.


Everything after
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of free home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.



Get your time and peace of mind back


Get your time and peace of mind back


Get your time and peace of mind back

