Let your parents age their way.
Let your parents age their way.
Get a dedicated senior care expert to handle the healthcare system, covered by Medicare.
90% of clients pay $0 out of pocket
Meet our Heroes
Meet our Heroes
A Hera Hero is like having a social worker or nurse in the family who knows your parent, coordinates with their doctors, and handles the hundred things between visits.
Tatiana L
social worker
Khalie L
registered nurse
Samantha S
social worker
Taylor W
social worker
Isha P
registered nurse
Yaakov F
physical therapist
Emily B
social worker
Noni R
registered nurse
Sarah S
hero
Shayna C
social worker
Rebecca G
registered nurse
Jacinda S
social worker
Samantha N
social worker
Felicia L
social worker
Tiffany N
hero
Meagan S
registered nurse
Justina G
registered nurse
Stephanie Q
registered nurse
Tina M
social worker
Sarah G
social worker
Shaneka S
social worker
Amanda O
social worker
Emmanuel M
social worker
Imani A
registered nurse
Katie Dowell
registered nurse
Your Hero knows what’s worked for the 1000+ families we’ve served: which agencies return calls and which programs actually help.
How it works
How it works
1
2
3
Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.
Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.
Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.
Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.
Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.
Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.
Personalized ongoing support
Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.
Personalized ongoing support
Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.
What our families say
What our families say
You're giving me good advice”
You're giving me good advice”
— client, responding to advice about eating and staying hydrated
— client, responding to advice about eating and staying hydrated
2 hours ago2 hours ago“
I am looking forward to see you as soon as possible. I miss you.”
I am looking forward to see you as soon as possible. I miss you.”
— client, voicemail to [Hera]
— client, voicemail to [Hera]
2 hours ago2 hours ago“
You're good at it.”
You're good at it.”
— client, after praising how [Hera] pointed out things she hadn't noticed during their work together
— client, after praising how [Hera] pointed out things she hadn't noticed during their work together
4 hours ago4 hours ago“
I'm very touched by what you're doing for me.”
I'm very touched by what you're doing for me.”
— client, speaking about [Hera]'s help managing her care and move
— client, speaking about [Hera]'s help managing her care and move
5 hours ago5 hours ago“
My mind is at ease knowing that there is an advocate”
My mind is at ease knowing that there is an advocate”
— client's brother, reflecting on having [Hera] as his brother's advocate
— client's brother, reflecting on having [Hera] as his brother's advocate
6 hours ago6 hours ago“
You're like my guardian angel here.”
You're like my guardian angel here.”
— client, reassuring [Hera] after an internet outage delayed the call
— client, reassuring [Hera] after an internet outage delayed the call
11 hours ago11 hours ago“
You are about the closest thing to help I've gotten in months.”
You are about the closest thing to help I've gotten in months.”
— client, frustrated with other providers
— client, frustrated with other providers
1 day ago1 day ago“
I want to thank you for the extensive email that you sent me.”
I want to thank you for the extensive email that you sent me.”
— client's doctor, regarding medication reconciliation email from [Hera]
— client's doctor, regarding medication reconciliation email from [Hera]
1 day ago1 day ago“
This is gonna be the extra cherry on top, so I appreciate it.”
This is gonna be the extra cherry on top, so I appreciate it.”
— client's child, at end of call about setting up [Hera]'s services
— client's child, at end of call about setting up [Hera]'s services
1 day ago1 day ago“
From you, thank you for giving me that boost that I need.”
From you, thank you for giving me that boost that I need.”
— client, after [Hera] helped her prepare questions for her doctor
— client, after [Hera] helped her prepare questions for her doctor
1 day ago1 day ago“
Thank you, I really appreciate all your help, honestly.”
Thank you, I really appreciate all your help, honestly.”
— client
— client
1 day ago1 day ago“
That's your job. You're so good at it.”
That's your job. You're so good at it.”
— client, after describing the staffing crisis and thanking [Hera] for helping navigate it
— client, after describing the staffing crisis and thanking [Hera] for helping navigate it
1 day ago1 day ago“
Not a thing. So far, exceptionally fantastic job.”
Not a thing. So far, exceptionally fantastic job.”
— client's relative, when asked if she needed anything else
— client's relative, when asked if she needed anything else
1 day ago1 day ago“
I really appreciate all the effort you put in, and your hard work”
I really appreciate all the effort you put in, and your hard work”
— client's daughter, praising [Hera]'s work on revisions for her father's case
— client's daughter, praising [Hera]'s work on revisions for her father's case
1 day ago1 day ago“
Amazing. [Hera], how you... you accessed information so quickly.”
Amazing. [Hera], how you... you accessed information so quickly.”
— client, after [Hera] quickly found a specialist's info online
— client, after [Hera] quickly found a specialist's info online
1 day ago1 day ago“
No, you've been wonderful, really.”
No, you've been wonderful, really.”
— client, after [Hera] apologized for taking time to sort out appointments
— client, after [Hera] apologized for taking time to sort out appointments
2 days ago2 days ago“
You're doing a great job.”
You're doing a great job.”
— client
— client
2 days ago2 days ago“
You are, and you're awesome, and thank you.”
You are, and you're awesome, and thank you.”
— client, affirming [Hera]'s responsiveness and support
— client, affirming [Hera]'s responsiveness and support
2 days ago2 days ago“
So… God, you're amazing.”
So… God, you're amazing.”
— client, after being scheduled quickly for a dermatology appointment
— client, after being scheduled quickly for a dermatology appointment
2 days ago2 days ago“
Thank you so much for keeping in close contact with me.”
Thank you so much for keeping in close contact with me.”
— client's wife
— client's wife
2 days ago2 days ago“
I trust you, and my gratitude at having you is, like, sky high.”
I trust you, and my gratitude at having you is, like, sky high.”
— client
— client
2 days ago2 days ago“
You and your magic hats! You're amazing.”
You and your magic hats! You're amazing.”
— client's wife, after [Hera] offered to follow up and relay praise to the assessing clinician's manager
— client's wife, after [Hera] offered to follow up and relay praise to the assessing clinician's manager
2 days ago2 days ago“
You're always great to talk to and great to be helpful.”
You're always great to talk to and great to be helpful.”
— client, praising [Hera]
— client, praising [Hera]
3 days ago3 days ago“
I just really appreciate the calls. I really do. Thank you, [Hera].”
I just really appreciate the calls. I really do. Thank you, [Hera].”
— client, at end of call
— client, at end of call
3 days ago3 days ago“
I feel like your support would be monumental.”
I feel like your support would be monumental.”
— client's daughter, after hearing what [Hera] offers
— client's daughter, after hearing what [Hera] offers
3 days ago3 days ago“
Because you're my angel, you know, you're not my… you're my anger. Yes.”
Because you're my angel, you know, you're not my… you're my anger. Yes.”
— client, contrasting [Hera] with other coordinators who were impatient with her
— client, contrasting [Hera] with other coordinators who were impatient with her
3 days ago3 days ago“
It helps me, too. You're helping me, whether you realize it or not.”
It helps me, too. You're helping me, whether you realize it or not.”
— client's niece
— client's niece
6 days ago6 days ago“
She was on it. She was on it.”
She was on it. She was on it.”
— client, describing [Hera]'s diligence while caring for her mother
— client, describing [Hera]'s diligence while caring for her mother
1 week ago1 week ago“
I love what you guys are doing, candidly, and you've helped my own family.”
I love what you guys are doing, candidly, and you've helped my own family.”
— referral partner, describing how [Hera] helped his own in-laws
— referral partner, describing how [Hera] helped his own in-laws
1 week ago1 week ago“
[Hera] does a great job, so I want to thank you for that.”
[Hera] does a great job, so I want to thank you for that.”
— client's daughter, speaking to [Hera] about [Hera]'s work with her mother
— client's daughter, speaking to [Hera] about [Hera]'s work with her mother
1 week ago1 week ago“
Thank you for arranging all of this, that's wonderful”
Thank you for arranging all of this, that's wonderful”
— client's relative, after [Hera] arranged transportation and appointment timing
— client's relative, after [Hera] arranged transportation and appointment timing
1 week ago1 week ago“
You have been quite an angel. Reaching out to me many times in emails or phone.”
You have been quite an angel. Reaching out to me many times in emails or phone.”
— client, leaving a voicemail for [Hera]
— client, leaving a voicemail for [Hera]
1 week ago1 week ago“
Oh my god, that alone makes you guys worth your weight in gold.”
Oh my god, that alone makes you guys worth your weight in gold.”
— client, after learning [Hera] can do pre-interviews for in-home aides
— client, after learning [Hera] can do pre-interviews for in-home aides
1 week ago1 week ago“
I told you, she's yours, you handled that very well.”
I told you, she's yours, you handled that very well.”
— client, after her doctor's office called to confirm [Hera] was handling her case
— client, after her doctor's office called to confirm [Hera] was handling her case
1 week ago1 week ago“
You are, you're a godsend, and we reinforce each other.”
You are, you're a godsend, and we reinforce each other.”
— client's brother, praising [Hera]'s support in managing his brother's care
— client's brother, praising [Hera]'s support in managing his brother's care
1 week ago1 week ago“
Thank you so much for being so attentive to everything.”
Thank you so much for being so attentive to everything.”
— client
— client
1 week ago1 week ago“
What you're doing, it's unbelievable.”
What you're doing, it's unbelievable.”
— client, praising [Hera]'s work
— client, praising [Hera]'s work
1 week ago1 week ago“
I really appreciate it, everything that your association has done”
I really appreciate it, everything that your association has done”
— client, after being told about discharge date
— client, after being told about discharge date
1 week ago1 week ago“
You've been phenomenal, thank you, thank you, thank you, yeah, thank you”
You've been phenomenal, thank you, thank you, thank you, yeah, thank you”
— client, praising [Hera]'s help at the end of the call
— client, praising [Hera]'s help at the end of the call
1 week ago1 week ago“
You sound like the real deal”
You sound like the real deal”
— client's husband, comparing [Hera] favorably to other organizations that didn't show up for them
— client's husband, comparing [Hera] favorably to other organizations that didn't show up for them
1 week ago1 week ago“
You're wonderful, you have such patience.”
You're wonderful, you have such patience.”
— client, while being walked through setting up a video call
— client, while being walked through setting up a video call
1 week ago1 week ago“
Well, you do a good job of it.”
Well, you do a good job of it.”
— client, responding to [Hera] saying her job is to gently nag her about care tasks
— client, responding to [Hera] saying her job is to gently nag her about care tasks
1 week ago1 week ago“
Yep, you guys are the navigators in what we're dealing with”
Yep, you guys are the navigators in what we're dealing with”
— client's son, summing up [Hera]'s role in coordinating care
— client's son, summing up [Hera]'s role in coordinating care
1 week ago1 week ago“
You are as always incredible”
You are as always incredible”
— client, praising [Hera] at end of call
— client, praising [Hera] at end of call
1 week ago1 week ago“
And you did good research.”
And you did good research.”
— client, praising research [Hera] did on a referral service
— client, praising research [Hera] did on a referral service
1 week ago1 week ago“
Find the information about the hospital, that's a big help.”
Find the information about the hospital, that's a big help.”
— client, referring to [Hera] tracking down info for hospital bed pickup
— client, referring to [Hera] tracking down info for hospital bed pickup
1 week ago1 week ago“
That really needed to happen, and I needed your help, so thank you.”
That really needed to happen, and I needed your help, so thank you.”
— client's relative, after [Hera] arranged urgent hospital follow-up for discharge planning
— client's relative, after [Hera] arranged urgent hospital follow-up for discharge planning
1 week ago1 week ago“
Oh, gosh, thank you! That would be the impetus that I need.”
Oh, gosh, thank you! That would be the impetus that I need.”
— client, after [Hera] offers to arrange an occupational therapy referral and appointment
— client, after [Hera] offers to arrange an occupational therapy referral and appointment
1 week ago1 week ago“
Your diligence is brilliant, thank you.”
Your diligence is brilliant, thank you.”
— client, praising [Hera]'s thoroughness in coordinating his care
— client, praising [Hera]'s thoroughness in coordinating his care
1 week ago1 week ago“
I mean, I love your help, it's wonderful, just being there.”
I mean, I love your help, it's wonderful, just being there.”
— client
— client
1 week ago1 week ago“
It's okay, darling, you've done a good job. Thank you.”
It's okay, darling, you've done a good job. Thank you.”
— client, after [Hera] arranged last-minute cleaning service for his apartment
— client, after [Hera] arranged last-minute cleaning service for his apartment
2 hours ago2 hours ago“
You're very professional, and, very understanding, and very happy with you.”
You're very professional, and, very understanding, and very happy with you.”
— client's son, at end of call
— client's son, at end of call
3 hours ago3 hours ago“
I like knowing you're there. It's very helpful.”
I like knowing you're there. It's very helpful.”
— client, on relying on [Hera] for support
— client, on relying on [Hera] for support
4 hours ago4 hours ago“
Wow, wow. Well, I really appreciate what all you're doing.”
Wow, wow. Well, I really appreciate what all you're doing.”
— client's brother, after [Hera] detailed the care coordination she was arranging following the hospital discharge
— client's brother, after [Hera] detailed the care coordination she was arranging following the hospital discharge
6 hours ago6 hours ago“
You're the only one that seems to be able to do this. Finger on the pulse.”
You're the only one that seems to be able to do this. Finger on the pulse.”
— client, praising [Hera]'s follow-up on her appointment
— client, praising [Hera]'s follow-up on her appointment
8 hours ago8 hours ago“
These places look great. Thanks for doing that research.”
These places look great. Thanks for doing that research.”
— client's daughter, regarding care management options [Hera] researched
— client's daughter, regarding care management options [Hera] researched
1 day ago1 day ago“
I'm never alone. I'm always being cared for, okay?”
I'm never alone. I'm always being cared for, okay?”
— client, describing her care under [Hera]'s coordination
— client, describing her care under [Hera]'s coordination
1 day ago1 day ago“
That's exactly… that's exactly the support that's needed, for sure.”
That's exactly… that's exactly the support that's needed, for sure.”
— client's child, responding to description of [Hera]'s care management services
— client's child, responding to description of [Hera]'s care management services
1 day ago1 day ago“
I appreciate your being there, just knowing that you're there.”
I appreciate your being there, just knowing that you're there.”
— client, expressing appreciation for [Hera]'s ongoing support
— client, expressing appreciation for [Hera]'s ongoing support
1 day ago1 day ago“
You're making… helping make my life a little bit easier, so I appreciate it.”
You're making… helping make my life a little bit easier, so I appreciate it.”
— client
— client
1 day ago1 day ago“
No, I appreciate it. I appreciate everything you're trying to do to help.”
No, I appreciate it. I appreciate everything you're trying to do to help.”
— client, thanking [Hera] for her support during his illness
— client, thanking [Hera] for her support during his illness
1 day ago1 day ago“
If I had an agency, I would hire you.”
If I had an agency, I would hire you.”
— client's relative, praising [Hera]'s work
— client's relative, praising [Hera]'s work
1 day ago1 day ago“
So thorough. It's wonderful.”
So thorough. It's wonderful.”
— client, praising [Hera]'s thoroughness during assessment call
— client, praising [Hera]'s thoroughness during assessment call
1 day ago1 day ago“
I think you know that, and thank you for arranging that.”
I think you know that, and thank you for arranging that.”
— client, thanking [Hera] for quickly arranging a hospital bed
— client, thanking [Hera] for quickly arranging a hospital bed
1 day ago1 day ago“
You're doing a great job. You really know what you're doing, so…”
You're doing a great job. You really know what you're doing, so…”
— client
— client
2 days ago2 days ago“
You're really great.”
You're really great.”
— client, after [Hera] secured her a last-minute psychiatry appointment
— client, after [Hera] secured her a last-minute psychiatry appointment
2 days ago2 days ago“
I am so grateful that you're involved in helping mediate throughout it.”
I am so grateful that you're involved in helping mediate throughout it.”
— client's son, amid family miscommunication over caregiving
— client's son, amid family miscommunication over caregiving
2 days ago2 days ago“
Are you kidding me? You're the most responsive person I know.”
Are you kidding me? You're the most responsive person I know.”
— client, reacting to [Hera] offering to be reachable by email anytime
— client, reacting to [Hera] offering to be reachable by email anytime
2 days ago2 days ago“
I'm so lucky to have you, and thank you so much.”
I'm so lucky to have you, and thank you so much.”
— client, praising [Hera]'s help with care planning
— client, praising [Hera]'s help with care planning
2 days ago2 days ago“
But, I thank you for all that research you did.”
But, I thank you for all that research you did.”
— client's wife, thanking [Hera] for researching home health agencies
— client's wife, thanking [Hera] for researching home health agencies
2 days ago2 days ago“
[Hera], you have been a hospice nurse. You are the best of the best.”
[Hera], you have been a hospice nurse. You are the best of the best.”
— client, amid a rant about society in general
— client, amid a rant about society in general
2 days ago2 days ago“
And all of the above is a 5 star.”
And all of the above is a 5 star.”
— client, summing up praise for [Hera]'s thoroughness and follow-through
— client, summing up praise for [Hera]'s thoroughness and follow-through
2 days ago2 days ago“
It's being put to use very well, I promise you.”
It's being put to use very well, I promise you.”
— client's daughter, replying to [Hera] describing her skill set
— client's daughter, replying to [Hera] describing her skill set
3 days ago3 days ago“
My daughter and I were so impressed with you guys”
My daughter and I were so impressed with you guys”
— client, describing her family's experience with [Hera]
— client, describing her family's experience with [Hera]
3 days ago3 days ago“
Thank you so much for being in my corner.”
Thank you so much for being in my corner.”
— client
— client
3 days ago3 days ago“
It helps me a lot to talk to you.”
It helps me a lot to talk to you.”
— client, on confiding in [Hera]
— client, on confiding in [Hera]
6 days ago6 days ago“
We're in really good shape. I'm very happy about what you're doing.”
We're in really good shape. I'm very happy about what you're doing.”
— client's husband, near end of care plan review call
— client's husband, near end of care plan review call
6 days ago6 days ago“
You've helped me a lot”
You've helped me a lot”
— client, reassuring [Hera] after correcting some information
— client, reassuring [Hera] after correcting some information
1 week ago1 week ago“
Boy, you've been turning around things fast and furiously.”
Boy, you've been turning around things fast and furiously.”
— client, commenting on [Hera]'s quick handling of invoices
— client, commenting on [Hera]'s quick handling of invoices
1 week ago1 week ago“
For all you're doing, I'm so grateful to you. Thank you.”
For all you're doing, I'm so grateful to you. Thank you.”
— client, thanking [Hera] for her help
— client, thanking [Hera] for her help
1 week ago1 week ago“
You and my brother, it's a wonderful team. Thank you.”
You and my brother, it's a wonderful team. Thank you.”
— client, after [Hera] reminded him of a dentist appointment
— client, after [Hera] reminded him of a dentist appointment
1 week ago1 week ago“
You, you are, you are such a godsend.”
You, you are, you are such a godsend.”
— client
— client
1 week ago1 week ago“
I know that I have somebody I can depend on, and that is you.”
I know that I have somebody I can depend on, and that is you.”
— client
— client
1 week ago1 week ago“
He's got the best care that he can have, and we're... we're good.”
He's got the best care that he can have, and we're... we're good.”
— client's brother, reflecting on the quality of care [Hera] helps provide
— client's brother, reflecting on the quality of care [Hera] helps provide
1 week ago1 week ago“
I appreciate the request you're putting in and advocating for us.”
I appreciate the request you're putting in and advocating for us.”
— client, on [Hera]'s advocacy with home care agencies
— client, on [Hera]'s advocacy with home care agencies
1 week ago1 week ago“
Thank you so much for keeping after that.”
Thank you so much for keeping after that.”
— client, thanking [Hera] for following up on an insurance refund
— client, thanking [Hera] for following up on an insurance refund
1 week ago1 week ago“
You sound like an incredibly kind and very knowing person”
You sound like an incredibly kind and very knowing person”
— client, describing [Hera]
— client, describing [Hera]
1 week ago1 week ago“
Thank you for all you do for me”
Thank you for all you do for me”
— client, leaving a voicemail message
— client, leaving a voicemail message
1 week ago1 week ago“
You've gone above and beyond to help us.”
You've gone above and beyond to help us.”
— client's wife, praising ongoing support during husband's hospitalization
— client's wife, praising ongoing support during husband's hospitalization
1 week ago1 week ago“
I know, I know what you're doing, and I'm so appreciative.”
I know, I know what you're doing, and I'm so appreciative.”
— client's son, after [Hera] explains her approach to supporting his mother
— client's son, after [Hera] explains her approach to supporting his mother
1 week ago1 week ago“
It was really thorough, and much appreciated, as I think I expressed.”
It was really thorough, and much appreciated, as I think I expressed.”
— client, about the planning guide [Hera] created for him
— client, about the planning guide [Hera] created for him
1 week ago1 week ago“
Nobody, like, nobody was listening to me until [Hera] came into the picture.”
Nobody, like, nobody was listening to me until [Hera] came into the picture.”
— client, describing getting help with her housing accommodation issues
— client, describing getting help with her housing accommodation issues
1 week ago1 week ago“
I love the fact and appreciate the fact that you're so candid with me.”
I love the fact and appreciate the fact that you're so candid with me.”
— client's daughter, praising [Hera]'s honesty about a problematic pharmacy
— client's daughter, praising [Hera]'s honesty about a problematic pharmacy
1 week ago1 week ago“
Yay! Yes! You do everything!”
Yay! Yes! You do everything!”
— client, praising [Hera] for handling her appointments and care arrangements
— client, praising [Hera] for handling her appointments and care arrangements
1 week ago1 week ago“
God, he's so efficient, I love it.”
God, he's so efficient, I love it.”
— client, praising care manager's efficiency in tracking his medications
— client, praising care manager's efficiency in tracking his medications
1 week ago1 week ago“
More than a pleasure, because finally I feel as if I have hope.”
More than a pleasure, because finally I feel as if I have hope.”
— client, after care assessment call
— client, after care assessment call
1 week ago1 week ago“
You were so instrumental in me getting this…”
You were so instrumental in me getting this…”
— client, about [Hera] helping her secure home care help
— client, about [Hera] helping her secure home care help
1 week ago1 week ago“
Thank you so much, [Hera]. You're a lifesaver.”
Thank you so much, [Hera]. You're a lifesaver.”
— client's son, after update on home health and meal delivery arrangements
— client's son, after update on home health and meal delivery arrangements
1 week ago1 week ago“
You definitely helped, made a huge difference, so…”
You definitely helped, made a huge difference, so…”
— client, thanking [Hera] for her help with scheduling care
— client, thanking [Hera] for her help with scheduling care
1 week ago1 week ago“
Except you! You're taking all my problems on, so I appreciate it so much.”
Except you! You're taking all my problems on, so I appreciate it so much.”
— client, contrasting [Hera] with others who can't handle her problems
— client, contrasting [Hera] with others who can't handle her problems
1 week ago1 week ago“
Barbara's story
Barbara's story
Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.
Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.
Before going home
Before going home
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.
The first weeks
The first weeks
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.
Everything after
Everything after
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.
From families and doctors that refer to us
“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”
Glyn
Sister of 69 year old client with ALS
Common Questions
What is Hera, and how do they help my family?
Hera is a care management company that matches families with dedicated Heroes — senior care experts who coordinate everything for your aging parent. 90% of our clients pay $0 out-of-pocket because our services are covered by Original Medicare.
If you’ve ever spent hours on hold with insurance, struggled to coordinate your parent’s doctors, or felt overwhelmed figuring out what Medicare and Medicaid cover — that’s exactly what your Hero handles for you.
This is sometimes called ‘care management’, but really we’re just the expert who knows the system and does the work so you don’t have to.
How do I know if my parent qualifies?
Your parent qualifies for Hera if they meet three criteria:
They have Original Medicare (not Medicare Advantage)
They live in a state Hera currently serves: New York, California, Texas, Florida, New Jersey, Maryland, Pennsylvania, Massachusetts, Connecticut, Georgia, Indiana, or Nebraska
They have a chronic condition (like diabetes, heart disease, COPD, dementia, or others)
Not sure if your parent fits? Schedule a complimentary consultation and we’ll verify their eligibility at no cost and no commitment. Even if your parent doesn’t qualify, we are happy to point you toward other resources that might help.
Call us at 332-203-2533 or fill out our contact form to get started.
How much will this cost me?
90% of Hera clients pay $0 out of pocket.
Our care management services are covered by Original Medicare as part of a program called Chronic Care Management (CCM).
If your parent also has Medicaid or a supplemental plan like AARP/UnitedHealthcare Medigap, that typically covers the standard Part B coinsurance.
During your complimentary consultation, we verify your parent's Medicare coverage and let you know exactly what to expect. There are no hidden fees, no contracts, and no surprise costs.
If your parent has Medicare Advantage (instead of Original Medicare), we unfortunately cannot provide services at this time, but we're working to accept MA plans soon.
How often are we allowed to reach out to our Hero?
There's no limit!
Your Hero is your dedicated expert, available whenever you need support. While Heroes typically work traditional business hours EST, we know things come up at all times, so you can reach out anytime by call or email.
Whether you have a quick question about a medication refill or need help navigating a complex situation like a hospital discharge, your Hero is there for you.
For our families, it's a huge relief to know there's always someone in their corner who understands their parent's full situation.
How much does a geriatric care manager cost?
Private geriatric care managers typically charge $150–$300 per hour, with initial assessments running $500–$1,500+.
Monthly retainers of $500–$2,000+ are common. Most of this is out of pocket — private geriatric care management is rarely covered by insurance. Through Hera, you get the same coordination from licensed geriatric social workers and nurses, covered by Medicare. Most of our clients pay $0.
From families and doctors that refer to us
“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”
Glyn
Sister of 69 year old client with ALS
“Hera has transformed care for my most complex patients: Medicaid navigation, home health aides, medication adherence, food stamps. The Heroes communicate with me proactively, and the fact that they take Medicare is a game-changer.”
Dr. Frey
Geriatrician at Weill Cornell
“After my surgery I was drowning in the rigmarole. Hera handled everything: discharge, home equipment, even fighting my insurance for reimbursements I was owed. I never do testimonials. But for Hera, I will - I love them that much.”
Ellen
80 year old living alone
Before going home
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on an equally appropriate generic covered by her insurance, and made sure the right medications were delivered home before Barbara walked in the door.
The first weeks
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.
Everything after
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of free home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.
Get your time and peace of mind back
Get your time and peace of mind back
Get your time and peace of mind back