Let your parents age their way.
Let your parents age their way.
Get a dedicated senior care expert to handle the healthcare system, covered by Original Medicare and a growing list of Medicare Advantage plans.
90% of clients pay $0 out of pocket
Meet our Heroes
Meet our Heroes
A Hera Hero is like having a social worker or nurse in the family who knows your parent, coordinates with their doctors, and handles the hundred things between visits.
Tatiana L
social worker
Khalie L
registered nurse
Samantha S
social worker
Taylor W
social worker
Isha P
registered nurse
Yaakov F
physical therapist
Emily B
social worker
Noni R
registered nurse
Sarah S
hero
Shayna C
social worker
Rebecca G
registered nurse
Jacinda S
social worker
Samantha N
social worker
Felicia L
social worker
Tiffany N
hero
Meagan S
registered nurse
Justina G
registered nurse
Stephanie Q
registered nurse
Tina M
social worker
Sarah G
social worker
Shaneka S
social worker
Amanda O
social worker
Emmanuel M
social worker
Imani A
registered nurse
Katie Dowell
registered nurse
Your Hero knows what’s worked for the 1000+ families we’ve served: which agencies return calls and which programs actually help.
How it works
How it works
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Confirm coverage
Tell us what’s going on and verify your Medicare coverage so you know up front that Hera is covered by your insurance.
Confirm coverage
Tell us what’s going on and verify your Medicare coverage so you know up front that Hera is covered by your insurance.
Confirm coverage
Tell us what’s going on and verify your Medicare coverage so you know up front that Hera is covered by your insurance.
Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.
Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.
Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.
Personalized ongoing support
Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.
Personalized ongoing support
Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.
What our families say
What our families say
I told her what a great job you guys have done with my uncle.”
I told her what a great job you guys have done with my uncle.”
— client, describing [Hera]'s care for her uncle to her sister
— client, describing [Hera]'s care for her uncle to her sister
2 hours ago2 hours ago“
So far, we definitely trust you, [Hera].”
So far, we definitely trust you, [Hera].”
— client's daughter
— client's daughter
3 hours ago3 hours ago“
But, that's an amazing organization.”
But, that's an amazing organization.”
— client, referring to [Hera]
— client, referring to [Hera]
3 hours ago3 hours ago“
Have a great day, and continue your great job for people who need you.”
Have a great day, and continue your great job for people who need you.”
— client, thanking [Hera]
— client, thanking [Hera]
5 hours ago5 hours ago“
I just don't know what I'd do if you wouldn't help me.”
I just don't know what I'd do if you wouldn't help me.”
— client, amid utility crisis
— client, amid utility crisis
23 hours ago23 hours ago“
I tried calling you, you make your work for me.”
I tried calling you, you make your work for me.”
— client, on [Hera] getting her appointment rescheduled
— client, on [Hera] getting her appointment rescheduled
23 hours ago23 hours ago“
Good detective work.”
Good detective work.”
— client, after [Hera] worked to untangle confusion over her scheduled appointments and orders
— client, after [Hera] worked to untangle confusion over her scheduled appointments and orders
1 day ago1 day ago“
That went… you did a good job.”
That went… you did a good job.”
— client, after [Hera] arranged her flu shot appointment despite an initial scheduling conflict
— client, after [Hera] arranged her flu shot appointment despite an initial scheduling conflict
1 day ago1 day ago“
You are… you are awesome. I wish I could meet you. Thank you so, so much.”
You are… you are awesome. I wish I could meet you. Thank you so, so much.”
— client's caregiver
— client's caregiver
1 day ago1 day ago“
At least I'm getting information from you that I didn't get from them, I think.”
At least I'm getting information from you that I didn't get from them, I think.”
— client's sister, contrasting [Hera]'s communication with lack of updates from the rehab facility
— client's sister, contrasting [Hera]'s communication with lack of updates from the rehab facility
1 day ago1 day ago“
I would not be functioning without you, so thank you very much.”
I would not be functioning without you, so thank you very much.”
— client
— client
1 day ago1 day ago“
I'm not talking about you, you're very gracious and very giving.”
I'm not talking about you, you're very gracious and very giving.”
— client, clarifying her frustration was not directed at [Hera]
— client, clarifying her frustration was not directed at [Hera]
1 day ago1 day ago“
I mean, you guys are a godsend as a service.”
I mean, you guys are a godsend as a service.”
— client's daughter, early in call describing why she reached out to [Hera]
— client's daughter, early in call describing why she reached out to [Hera]
1 day ago1 day ago“
So great that you guys did the transportation thing.”
So great that you guys did the transportation thing.”
— client's daughter, praising arrangement of medical transportation
— client's daughter, praising arrangement of medical transportation
2 days ago2 days ago“
Thank you so very much for the great work you are doing.”
Thank you so very much for the great work you are doing.”
— client, after [Hera] updated her on housing and benefits options
— client, after [Hera] updated her on housing and benefits options
2 days ago2 days ago“
Glad you let him know, because, you know, this way it helps me, you know?”
Glad you let him know, because, you know, this way it helps me, you know?”
— client, after [Hera] emailed her son's case manager on her behalf
— client, after [Hera] emailed her son's case manager on her behalf
2 days ago2 days ago“
I'm glad to have somebody trying to help me.”
I'm glad to have somebody trying to help me.”
— client, expressing relief at [Hera]'s advocacy with the facility
— client, expressing relief at [Hera]'s advocacy with the facility
2 days ago2 days ago“
Thank you again for all your intervention in my behalf. It's most appreciated.”
Thank you again for all your intervention in my behalf. It's most appreciated.”
— client, leaving a voicemail about an upcoming appointment
— client, leaving a voicemail about an upcoming appointment
2 days ago2 days ago“
You're doing your job, you're doing a great job, my goodness!”
You're doing your job, you're doing a great job, my goodness!”
— client, praising help getting her diaper delivery sorted
— client, praising help getting her diaper delivery sorted
2 days ago2 days ago“
I can't tell you how much you mean to me, and how. helping me.”
I can't tell you how much you mean to me, and how. helping me.”
— client
— client
2 days ago2 days ago“
And have a nice doctor like you to be concerned, that's wonderful.”
And have a nice doctor like you to be concerned, that's wonderful.”
— client, praising [Hera]'s attentiveness during health history review
— client, praising [Hera]'s attentiveness during health history review
2 days ago2 days ago“
Oh, that was wonderful, great scouting!”
Oh, that was wonderful, great scouting!”
— client, after [Hera] tracked down her doctor's appointment details
— client, after [Hera] tracked down her doctor's appointment details
3 days ago3 days ago“
You're excellent.”
You're excellent.”
— client, after [Hera] offered to help sort out paperwork
— client, after [Hera] offered to help sort out paperwork
3 days ago3 days ago“
I feel like you were really, really great at sending me that information.”
I feel like you were really, really great at sending me that information.”
— client's daughter, praising [Hera] for following up with helpful information
— client's daughter, praising [Hera] for following up with helpful information
3 days ago3 days ago“
God, I don't know how you do this. It's great what you do.”
God, I don't know how you do this. It's great what you do.”
— client, praising [Hera]'s help managing her situation
— client, praising [Hera]'s help managing her situation
4 days ago4 days ago“
Whoever I saw, I trust you, you are very, very good.”
Whoever I saw, I trust you, you are very, very good.”
— client, praising [Hera]'s communication and trustworthiness
— client, praising [Hera]'s communication and trustworthiness
4 days ago4 days ago“
We finally have a situation where this is more manageable.”
We finally have a situation where this is more manageable.”
— client, on how things have felt since starting with [Hera]
— client, on how things have felt since starting with [Hera]
4 days ago4 days ago“
Thank you, for being so understanding and champion for us”
Thank you, for being so understanding and champion for us”
— client's daughter, after [Hera] agreed to help file a report regarding financial exploitation
— client's daughter, after [Hera] agreed to help file a report regarding financial exploitation
1 week ago1 week ago“
No, this is incredible.”
No, this is incredible.”
— client's daughter, after hearing the full care plan
— client's daughter, after hearing the full care plan
1 week ago1 week ago“
Thank you for your work on that.”
Thank you for your work on that.”
— client, praising [Hera]'s blister pack organization after noting visitors always ask to see them
— client, praising [Hera]'s blister pack organization after noting visitors always ask to see them
1 week ago1 week ago“
I can't believe that you got that appointment.”
I can't believe that you got that appointment.”
— client, praising [Hera] for securing a hard-to-get specialist appointment
— client, praising [Hera] for securing a hard-to-get specialist appointment
1 week ago1 week ago“
That's good that you were able to switch that over”
That's good that you were able to switch that over”
— client, after [Hera] got her mother's schedule changed to a more workable arrangement
— client, after [Hera] got her mother's schedule changed to a more workable arrangement
1 week ago1 week ago“
Probably because you're handling it.”
Probably because you're handling it.”
— client, explaining why his problems keep turning out not to be problems
— client, explaining why his problems keep turning out not to be problems
1 week ago1 week ago“
We were trying to do all of this without you, and it's a lot. It's so much.”
We were trying to do all of this without you, and it's a lot. It's so much.”
— client, speaking about managing her mother's care without [Hera]'s help
— client, speaking about managing her mother's care without [Hera]'s help
1 week ago1 week ago“
What you're doing is easing my mind.”
What you're doing is easing my mind.”
— client, on [Hera] helping coordinate her care after hospital discharge
— client, on [Hera] helping coordinate her care after hospital discharge
1 week ago1 week ago“
I feel so fortunate to have you.”
I feel so fortunate to have you.”
— client, after working through a difficult care planning conversation with [Hera]
— client, after working through a difficult care planning conversation with [Hera]
1 week ago1 week ago“
You work hard enough, and you're doing an amazing job”
You work hard enough, and you're doing an amazing job”
— client's son
— client's son
1 week ago1 week ago“
You never show me impatience, no matter how crazy I act.”
You never show me impatience, no matter how crazy I act.”
— client, praising [Hera]'s patience
— client, praising [Hera]'s patience
1 week ago1 week ago“
Which was such a great recommendation, I really appreciate it”
Which was such a great recommendation, I really appreciate it”
— client, praising [Hera]'s referral to a caregiver
— client, praising [Hera]'s referral to a caregiver
1 week ago1 week ago“
You really explained it beautifully to me”
You really explained it beautifully to me”
— client, praising how clearly [Hera] explained the service
— client, praising how clearly [Hera] explained the service
1 week ago1 week ago“
You don't try, you succeed.”
You don't try, you succeed.”
— client, praising [Hera]'s ability to connect with the people she works with
— client, praising [Hera]'s ability to connect with the people she works with
1 week ago1 week ago“
I'm glad I have you. I really, I am. I appreciate you a lot.”
I'm glad I have you. I really, I am. I appreciate you a lot.”
— client, expressing appreciation for [Hera]'s support during a stressful time
— client, expressing appreciation for [Hera]'s support during a stressful time
1 week ago1 week ago“
I'm happy with the work that you're doing for me.”
I'm happy with the work that you're doing for me.”
— client
— client
1 week ago1 week ago“
[Hera] has been absolutely amazing”
[Hera] has been absolutely amazing”
— client's sister
— client's sister
1 week ago1 week ago“
Thank you, thank you. Hera has been a real help, yes.”
Thank you, thank you. Hera has been a real help, yes.”
— client
— client
1 week ago1 week ago“
Great, great work, [Hera].”
Great, great work, [Hera].”
— client, after learning the home care agency switch had been resolved
— client, after learning the home care agency switch had been resolved
1 week ago1 week ago“
You're just like a living angel.”
You're just like a living angel.”
— client, after [Hera] helped her sort out and pay overdue bills
— client, after [Hera] helped her sort out and pay overdue bills
1 week ago1 week ago“
I appreciate you getting someone in there in the interim.”
I appreciate you getting someone in there in the interim.”
— client's sister, thanking [Hera] for arranging interim in-home support
— client's sister, thanking [Hera] for arranging interim in-home support
2 weeks ago2 weeks ago“
You guys have stepped in really quickly, which is, you know, wonderful”
You guys have stepped in really quickly, which is, you know, wonderful”
— client's case manager at referring fund, praising how quickly [Hera] engaged after the referral
— client's case manager at referring fund, praising how quickly [Hera] engaged after the referral
2 weeks ago2 weeks ago“
I know that you follow through, and you're very conscientious.”
I know that you follow through, and you're very conscientious.”
— client, praising [Hera]'s handling of her care coordination
— client, praising [Hera]'s handling of her care coordination
2 weeks ago2 weeks ago“
Thank you for your patience, by the way, in kind of not giving up on us.”
Thank you for your patience, by the way, in kind of not giving up on us.”
— client, thanking [Hera] for persistent follow-up
— client, thanking [Hera] for persistent follow-up
2 hours ago2 hours ago“
It's been a huge help.”
It's been a huge help.”
— client's daughter, describing progress made on tax and legal issues
— client's daughter, describing progress made on tax and legal issues
3 hours ago3 hours ago“
You guys did such a great job with my uncle”
You guys did such a great job with my uncle”
— client's niece, recalling [Hera]'s care for her uncle
— client's niece, recalling [Hera]'s care for her uncle
4 hours ago4 hours ago“
I really, really appreciate how you come in right at a time of emergency.”
I really, really appreciate how you come in right at a time of emergency.”
— client's husband
— client's husband
21 hours ago21 hours ago“
Grateful you're here.”
Grateful you're here.”
— client, thanking [Hera] for assistance
— client, thanking [Hera] for assistance
23 hours ago23 hours ago“
It's so… it's so organized… So efficient, you know?”
It's so… it's so organized… So efficient, you know?”
— client, on how [Hera] organized her medications
— client, on how [Hera] organized her medications
1 day ago1 day ago“
They're getting accurate responses faster than I do.”
They're getting accurate responses faster than I do.”
— client, praising [Hera] care managers' responsiveness and efficiency
— client, praising [Hera] care managers' responsiveness and efficiency
1 day ago1 day ago“
Oh, yeah, you guys… well, you guys have been wonderful for me.”
Oh, yeah, you guys… well, you guys have been wonderful for me.”
— client
— client
1 day ago1 day ago“
Yeah, well, actually, you're turning out to be a big help.”
Yeah, well, actually, you're turning out to be a big help.”
— client, after [Hera] offered to help schedule rides and look into shredding services
— client, after [Hera] offered to help schedule rides and look into shredding services
1 day ago1 day ago“
I love the way you work, [Hera]. You are, like me, quick, fast, and in a hurry.”
I love the way you work, [Hera]. You are, like me, quick, fast, and in a hurry.”
— external care partner coordinating on a mutual patient's case
— external care partner coordinating on a mutual patient's case
1 day ago1 day ago“
I appreciate your help, you're a really good helper for me.”
I appreciate your help, you're a really good helper for me.”
— client, thanking [Hera] for ongoing assistance with her father's care
— client, thanking [Hera] for ongoing assistance with her father's care
1 day ago1 day ago“
Okay, wow, that's exceptional. You guys are a godsend.”
Okay, wow, that's exceptional. You guys are a godsend.”
— client's daughter, after [Hera] described the holistic scope of care coordination services
— client's daughter, after [Hera] described the holistic scope of care coordination services
1 day ago1 day ago“
I feel so much better since I spoke to you”
I feel so much better since I spoke to you”
— client, after a call with [Hera]
— client, after a call with [Hera]
1 day ago1 day ago“
And the doctor visit was great, too, so… You guys are doing a great job, and…”
And the doctor visit was great, too, so… You guys are doing a great job, and…”
— client's son, after an initial call and doctor visit with his father
— client's son, after an initial call and doctor visit with his father
2 days ago2 days ago“
I didn't realize that. Wow. Okay, that's amazing.”
I didn't realize that. Wow. Okay, that's amazing.”
— client's daughter, after learning [Hera] continues monitoring her mother's care even after she moves into a facility
— client's daughter, after learning [Hera] continues monitoring her mother's care even after she moves into a facility
2 days ago2 days ago“
You're really helping me, and I depend on you.”
You're really helping me, and I depend on you.”
— client
— client
2 days ago2 days ago“
You're a key resource for me”
You're a key resource for me”
— client
— client
2 days ago2 days ago“
Thank you so much. You're very wise.”
Thank you so much. You're very wise.”
— client, after [Hera] advised him to wait until disability benefits were set up before applying for a job
— client, after [Hera] advised him to wait until disability benefits were set up before applying for a job
2 days ago2 days ago“
This is just so wonderful, I'm so happy.”
This is just so wonderful, I'm so happy.”
— client
— client
2 days ago2 days ago“
My nephew can't do what you're doing.”
My nephew can't do what you're doing.”
— client, comparing [Hera]'s help to family support
— client, comparing [Hera]'s help to family support
2 days ago2 days ago“
I cannot begin to tell you how grateful I am for you to be on top of this.”
I cannot begin to tell you how grateful I am for you to be on top of this.”
— client, praising [Hera]'s handling of her father's case
— client, praising [Hera]'s handling of her father's case
2 days ago2 days ago“
We adore you, you just... you're just so terrific. You really are. You know it.”
We adore you, you just... you're just so terrific. You really are. You know it.”
— client, praising [Hera]'s care manager
— client, praising [Hera]'s care manager
3 days ago3 days ago“
I've never seen that, and boy, all people who are old should have that.”
I've never seen that, and boy, all people who are old should have that.”
— client, praising the medication blister pack arranged through [Hera]
— client, praising the medication blister pack arranged through [Hera]
3 days ago3 days ago“
Perfect. Thank you. I appreciate your doing that, because I'm usually not home.”
Perfect. Thank you. I appreciate your doing that, because I'm usually not home.”
— client's wife, after being told [Hera] would call with appointment reminders
— client's wife, after being told [Hera] would call with appointment reminders
4 days ago4 days ago“
Doing all these good things for us.”
Doing all these good things for us.”
— client
— client
4 days ago4 days ago“
If you are dedicated to your job, I can sense it and feel it, you know.”
If you are dedicated to your job, I can sense it and feel it, you know.”
— client, praising [Hera]'s dedication
— client, praising [Hera]'s dedication
4 days ago4 days ago“
Is really always on the ball.”
Is really always on the ball.”
— client, describing [Hera]'s responsiveness
— client, describing [Hera]'s responsiveness
4 days ago4 days ago“
Thank you for your thoroughness and interaction.”
Thank you for your thoroughness and interaction.”
— client's son, at end of intake call
— client's son, at end of intake call
1 week ago1 week ago“
You're a lifesaver, [Hera], this is cool.”
You're a lifesaver, [Hera], this is cool.”
— client's daughter, after hearing the follow-up plan for scheduling appointments
— client's daughter, after hearing the follow-up plan for scheduling appointments
1 week ago1 week ago“
I just want to say, how helpful it is. To have your help.”
I just want to say, how helpful it is. To have your help.”
— client's son
— client's son
1 week ago1 week ago“
Oh, you're the best.”
Oh, you're the best.”
— client, after [Hera] secured him an appointment with his preferred doctor
— client, after [Hera] secured him an appointment with his preferred doctor
1 week ago1 week ago“
I don't know how you had the patience to deal with all this.”
I don't know how you had the patience to deal with all this.”
— client
— client
1 week ago1 week ago“
You are very, very helpful. You are a very powerful, too.”
You are very, very helpful. You are a very powerful, too.”
— client, praising [Hera]'s help managing her care
— client, praising [Hera]'s help managing her care
1 week ago1 week ago“
I don't know what I would do without you, seriously.”
I don't know what I would do without you, seriously.”
— client
— client
1 week ago1 week ago“
Oh, this is like heaven sent.”
Oh, this is like heaven sent.”
— client's daughter, after hearing how [Hera] would coordinate care for her father
— client's daughter, after hearing how [Hera] would coordinate care for her father
1 week ago1 week ago“
So your group is wonderful to have people like that, right?”
So your group is wonderful to have people like that, right?”
— client, praising [Hera] for referring an excellent foot doctor
— client, praising [Hera] for referring an excellent foot doctor
1 week ago1 week ago“
I really appreciate all of your help”
I really appreciate all of your help”
— client's son
— client's son
1 week ago1 week ago“
I'll keep you posted, but you're doing excellent so far.”
I'll keep you posted, but you're doing excellent so far.”
— client, after [Hera] found a new food delivery resource for her
— client, after [Hera] found a new food delivery resource for her
1 week ago1 week ago“
Because I don't know what I would do without you.”
Because I don't know what I would do without you.”
— client, after [Hera] offered to follow up on her care coordination
— client, after [Hera] offered to follow up on her care coordination
1 week ago1 week ago“
And so, I appreciate everything you're doing for me, I really do.”
And so, I appreciate everything you're doing for me, I really do.”
— client, on [Hera] managing his appointments and paperwork
— client, on [Hera] managing his appointments and paperwork
1 week ago1 week ago“
Your soothing voice helps me.”
Your soothing voice helps me.”
— client, after a call with [Hera]
— client, after a call with [Hera]
1 week ago1 week ago“
Rely on you, you see all the angles, so I appreciate that.”
Rely on you, you see all the angles, so I appreciate that.”
— client's son, on [Hera] planning for multiple contingencies with his father's care
— client's son, on [Hera] planning for multiple contingencies with his father's care
1 week ago1 week ago“
He knows people with your job, but they're not as good as you.”
He knows people with your job, but they're not as good as you.”
— client, comparing [Hera] to others in similar roles
— client, comparing [Hera] to others in similar roles
1 week ago1 week ago“
You're incredible.”
You're incredible.”
— client, after [Hera] scheduled an appointment with his usually hard-to-book doctor
— client, after [Hera] scheduled an appointment with his usually hard-to-book doctor
1 week ago1 week ago“
So we're glad to have people on our side like you.”
So we're glad to have people on our side like you.”
— client
— client
1 week ago1 week ago“
You got the patience of a saint.”
You got the patience of a saint.”
— client, while [Hera] helped her track down account information to pay a bill
— client, while [Hera] helped her track down account information to pay a bill
1 week ago1 week ago“
I can't tell you how much I appreciate the time you took with me today.”
I can't tell you how much I appreciate the time you took with me today.”
— client, after [Hera] spent the call helping her resolve her bills
— client, after [Hera] spent the call helping her resolve her bills
1 week ago1 week ago“
You have done something wonderful for me today. I'm very appreciative.”
You have done something wonderful for me today. I'm very appreciative.”
— client, after [Hera] helped arrange care following a period of feeling lost and discouraged
— client, after [Hera] helped arrange care following a period of feeling lost and discouraged
2 weeks ago2 weeks ago“
It's really nice to get it. I mean, you worked on this a long time!”
It's really nice to get it. I mean, you worked on this a long time!”
— client, after receiving her new blister-packed medications arranged by [Hera]
— client, after receiving her new blister-packed medications arranged by [Hera]
2 weeks ago2 weeks ago“
You're giving me good advice”
You're giving me good advice”
— client, responding to advice about eating and staying hydrated
— client, responding to advice about eating and staying hydrated
2 weeks ago2 weeks ago“
Barbara's story
Barbara's story
Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.
Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.
Before going home
Before going home
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.
The first weeks
The first weeks
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.
Everything after
Everything after
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.
From families and doctors that refer to us
“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”
Glyn
Sister of 69 year old client with ALS
Common Questions
What is Hera, and how do they help my family?
Hera is a care management company that matches families with dedicated Heroes — senior care experts who coordinate everything for your aging parent. 90% of our clients pay $0 out-of-pocket because our services are covered by Original Medicare and a growing list of Medicare Advantage plans.
If you’ve ever spent hours on hold with insurance, struggled to coordinate your parent’s doctors, or felt overwhelmed figuring out what Medicare and Medicaid cover — that’s exactly what your Hero handles for you.
This is sometimes called ‘care management’, but really we’re just the expert who knows the system and does the work so you don’t have to.
How much will this cost me?
90% of Hera clients pay $0 out of pocket.
Our care management services are covered by Original Medicare as part of a program called Chronic Care Management (CCM), and covered by a growing list of Medicare Advantage plans.
If your parent also has Medicaid or a supplemental plan like AARP/UnitedHealthcare Medigap, that typically covers the standard Part B coinsurance.
During your complimentary consultation, we verify your parent’s Medicare coverage and let you know exactly what to expect. There are no hidden fees, no contracts, and no surprise costs.
How often are we allowed to reach out to our Hero?
There's no limit!
Your Hero is your dedicated expert, available whenever you need support. While Heroes typically work traditional business hours EST, we know things come up at all times, so you can reach out anytime by call or email.
Whether you have a quick question about a medication refill or need help navigating a complex situation like a hospital discharge, your Hero is there for you.
For our families, it's a huge relief to know there's always someone in their corner who understands their parent's full situation.
How much does a geriatric care manager cost?
Private geriatric care managers typically charge $150–$300 per hour, with initial assessments running $500–$1,500+.
Monthly retainers of $500–$2,000+ are common. Most of this is out of pocket — private geriatric care management is rarely covered by insurance. Through Hera, you get the same coordination from licensed geriatric social workers and nurses, covered by Original Medicare and a growing list of Medicare Advantage plans. Most of our clients pay $0.
From families and doctors that refer to us
“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”
Glyn
Sister of 69 year old client with ALS
“Hera has transformed care for my most complex patients: Medicaid navigation, home health aides, medication adherence, food stamps. The Heroes communicate with me proactively, and the fact that they take Medicare is a game-changer.”
Dr. Frey
Geriatrician at Weill Cornell
“After my surgery I was drowning in the rigmarole. Hera handled everything: discharge, home equipment, even fighting my insurance for reimbursements I was owed. I never do testimonials. But for Hera, I will - I love them that much.”
Ellen
80 year old living alone
Before going home
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on an equally appropriate generic covered by her insurance, and made sure the right medications were delivered home before Barbara walked in the door.
The first weeks
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.
Everything after
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of free home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.
Get your time and peace of mind back
Get your time and peace of mind back
Get your time and peace of mind back