Let your parents age their way.
Let your parents age their way.
Get a dedicated senior care expert to handle the healthcare system, covered by Medicare.
90% of clients pay $0 out of pocket
Partnering with
Partnering with
Meet our Heroes
Meet our Heroes
A Hera Hero is like having a social worker or nurse in the family who knows your parent, coordinates with their doctors, and handles the hundred things between visits.

Tatiana L
social worker

Khalie L
registered nurse

Samantha S
social worker

Taylor W
social worker

Isha P
registered nurse

Yaakov F
physical therapist

Emily B
social worker

Noni R
registered nurse

Sarah S
hero

Shayna C
social worker

Rebecca G
registered nurse

Jacinda S
social worker

Samantha N
social worker

Felicia L
social worker

Tiffany N
hero

Meagan S
registered nurse

Justina G
registered nurse

Stephanie Q
registered nurse

Tina M
social worker

Sarah G
social worker

Shaneka S
social worker

Amanda O
social worker

Emmanuel M
social worker

Imani A
registered nurse

Katie Dowell
registered nurse

Your Hero knows what’s worked for the 1000+ families we’ve served: which agencies return calls and which programs actually help.
How it works
How it works
1
2
3

Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Personalized ongoing support
Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.

Personalized ongoing support
Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.
What our customers say
What our customers say
That's a good reference and I really like what you did with the topics that the topic section that, that's great.”
That's a good reference and I really like what you did with the topics that the topic section that, that's great.”
— client, praising how [Hera] organized information on his care topics
— client, praising how [Hera] organized information on his care topics
1 hour ago1 hour ago“
You've been really helpful this morning and I really appreciate your clear explanation of everything.”
You've been really helpful this morning and I really appreciate your clear explanation of everything.”
— client's son, at end of intake call
— client's son, at end of intake call
2 hours ago2 hours ago“
I really, really so grateful to you guys and, you know, thank you for just jumping in on this with me”
I really, really so grateful to you guys and, you know, thank you for just jumping in on this with me”
— client's daughter, on [Hera]'s help managing her mother's hospitalization
— client's daughter, on [Hera]'s help managing her mother's hospitalization
17 hours ago17 hours ago“
I am, I'm actually extremely grateful for you and everything that you're doing”
I am, I'm actually extremely grateful for you and everything that you're doing”
— client's daughter-in-law, discussing discharge planning support
— client's daughter-in-law, discussing discharge planning support
19 hours ago19 hours ago“
I want you to know [Hera]. I've referred you know your organization too many people already. You've been. So, so help, I never could have done this by myself, never ever, ever, yeah.”
I want you to know [Hera]. I've referred you know your organization too many people already. You've been. So, so help, I never could have done this by myself, never ever, ever, yeah.”
— client's family member
— client's family member
22 hours ago22 hours ago“
Well, that's amazing. Thank you, thank you.”
Well, that's amazing. Thank you, thank you.”
— client, after [Hera] described coordinating her medical appointments and following up on her care
— client, after [Hera] described coordinating her medical appointments and following up on her care
1 day ago1 day ago“
I so greatly appreciate this [Hera]. You know it really helps.”
I so greatly appreciate this [Hera]. You know it really helps.”
— client's daughter, after [Hera] offered to look into transportation assistance
— client's daughter, after [Hera] offered to look into transportation assistance
1 day ago1 day ago“
It's nice to have when you need it to have because I have no family members. So that's I'm alone, and it, that's the problem, you know. So to have people like you, I mean it's just invaluable in valuable, you know. So I appreciate it.”
It's nice to have when you need it to have because I have no family members. So that's I'm alone, and it, that's the problem, you know. So to have people like you, I mean it's just invaluable in valuable, you know. So I appreciate it.”
— client's wife
— client's wife
1 day ago1 day ago“
I guess there's somebody else out there working just as hard as you, it's just hard to imagine.”
I guess there's somebody else out there working just as hard as you, it's just hard to imagine.”
— client, remarking on [Hera]'s work ethic
— client, remarking on [Hera]'s work ethic
1 day ago1 day ago“
It's a, it's a pretty cool thing. So we, I'm just, I'm grateful and I was like, I can't, I can't even explain what these people are doing. I don't even know what to say, but they're amazing and you need, you need them for anybody, so, yeah.”
It's a, it's a pretty cool thing. So we, I'm just, I'm grateful and I was like, I can't, I can't even explain what these people are doing. I don't even know what to say, but they're amazing and you need, you need them for anybody, so, yeah.”
— client's family member
— client's family member
1 day ago1 day ago“
That's a great idea. That's very good idea. Everything, you know when we, when we don't talk directly, there's so many things that can fall through the cracks.”
That's a great idea. That's very good idea. Everything, you know when we, when we don't talk directly, there's so many things that can fall through the cracks.”
— client, on the value of speaking by phone with [Hera] rather than relying on email
— client, on the value of speaking by phone with [Hera] rather than relying on email
2 days ago2 days ago“
It was perfect. It was gorgeous, he really nailed it.”
It was perfect. It was gorgeous, he really nailed it.”
— client, praising [Hera]'s condensed summary from a previous session
— client, praising [Hera]'s condensed summary from a previous session
2 days ago2 days ago“
So this is just absolutely wonderful. I can't thank you enough.”
So this is just absolutely wonderful. I can't thank you enough.”
— client, after [Hera] arranged reliable wheelchair-accessible transportation following repeated bad experiences with other companies
— client, after [Hera] arranged reliable wheelchair-accessible transportation following repeated bad experiences with other companies
4 days ago4 days ago“
I still appreciate all of your help and reaching out and not giving up it's very reassure, it's very supportive.”
I still appreciate all of your help and reaching out and not giving up it's very reassure, it's very supportive.”
— client
— client
5 days ago5 days ago“
I'm so happy to and lucky to have you working with me.”
I'm so happy to and lucky to have you working with me.”
— client
— client
5 days ago5 days ago“
Anyway, I wanted to thank you for being available to me. And you're very sweet and you're certainly an asset of the company.”
Anyway, I wanted to thank you for being available to me. And you're very sweet and you're certainly an asset of the company.”
— client, praising care manager's helpfulness
— client, praising care manager's helpfulness
5 days ago5 days ago“
You've been a great help”
You've been a great help”
— client
— client
5 days ago5 days ago“
I can thank you enough for the wonderful care. God bless you for and beyond. I am blessed, truly blessed.”
I can thank you enough for the wonderful care. God bless you for and beyond. I am blessed, truly blessed.”
— client, praising the aide arranged by [Hera]
— client, praising the aide arranged by [Hera]
5 days ago5 days ago“
You sent me a beautiful nurse.”
You sent me a beautiful nurse.”
— client, praising the aide [Hera] arranged for her
— client, praising the aide [Hera] arranged for her
6 days ago6 days ago“
You are the best, you were absolutely best.”
You are the best, you were absolutely best.”
— client, praising [Hera]'s support during care coordination call
— client, praising [Hera]'s support during care coordination call
6 days ago6 days ago“
You handle, you handle things like that for better than I, you know, you would just straightforwardly say, this is unacceptable.”
You handle, you handle things like that for better than I, you know, you would just straightforwardly say, this is unacceptable.”
— client, praising how [Hera] would handle a conflict with the home health agency
— client, praising how [Hera] would handle a conflict with the home health agency
6 days ago6 days ago“
If anybody can it would be you”
If anybody can it would be you”
— client, on whether [Hera] can get the home care agency to follow through
— client, on whether [Hera] can get the home care agency to follow through
6 days ago6 days ago“
Okay, fantastic! You're so good, [Hera]. I appreciate you so much. You try very hard and you do well.”
Okay, fantastic! You're so good, [Hera]. I appreciate you so much. You try very hard and you do well.”
— client, praising responsiveness and effort
— client, praising responsiveness and effort
6 days ago6 days ago“
Oh my gosh. I mean you as a whole like the whole thing that you guys do is just amazing”
Oh my gosh. I mean you as a whole like the whole thing that you guys do is just amazing”
— client, praising [Hera]'s overall service
— client, praising [Hera]'s overall service
1 week ago1 week ago“
Cause we got good people including you. So, thank you.”
Cause we got good people including you. So, thank you.”
— client's husband, while coordinating multiple appointments for his wife
— client's husband, while coordinating multiple appointments for his wife
1 week ago1 week ago“
That's wonderful [Hera]. I just I think it's a wonderful program and yeah, please sign me up on board.”
That's wonderful [Hera]. I just I think it's a wonderful program and yeah, please sign me up on board.”
— client, agreeing to enroll in [Hera] care coordination services
— client, agreeing to enroll in [Hera] care coordination services
1 week ago1 week ago“
What a soft landing it is compared to what we've been trying to do”
What a soft landing it is compared to what we've been trying to do”
— client's wife, contrasting [Hera]'s help with the difficulty of managing multiple doctors and portals on their own
— client's wife, contrasting [Hera]'s help with the difficulty of managing multiple doctors and portals on their own
1 week ago1 week ago“
Thank you for sending me all the info on the barrier cream, it was very helpful and I appreciate you doing the research on that. That save me a ton of time.”
Thank you for sending me all the info on the barrier cream, it was very helpful and I appreciate you doing the research on that. That save me a ton of time.”
— client's daughter, on help finding a barrier cream for her mother
— client's daughter, on help finding a barrier cream for her mother
1 week ago1 week ago“
I really appreciate all the research that you've done”
I really appreciate all the research that you've done”
— client's daughter, praising [Hera]'s work finding care options
— client's daughter, praising [Hera]'s work finding care options
1 week ago1 week ago“
You got through the system and I'm really, really grateful for that, you know. So, you're my miracle worker.”
You got through the system and I'm really, really grateful for that, you know. So, you're my miracle worker.”
— client, praising [Hera] for resolving a stalled benefits application
— client, praising [Hera] for resolving a stalled benefits application
1 week ago1 week ago“
I really didn't know that nobody explained it to me. So that was very helpful.”
I really didn't know that nobody explained it to me. So that was very helpful.”
— client, after [Hera] explained the difference between regular and maintenance physical therapy
— client, after [Hera] explained the difference between regular and maintenance physical therapy
1 week ago1 week ago“
You did an amazing job today he was perfectly on board. He trust you very much with speaks to you know your work and your character.”
You did an amazing job today he was perfectly on board. He trust you very much with speaks to you know your work and your character.”
— partner agency contact, praising [Hera]'s handling of a mutual client
— partner agency contact, praising [Hera]'s handling of a mutual client
1 week ago1 week ago“
By the way, I appreciate your help on this. Appreciate your inside information. I appreciate your persistence”
By the way, I appreciate your help on this. Appreciate your inside information. I appreciate your persistence”
— client, discussing his care needs and finances
— client, discussing his care needs and finances
1 week ago1 week ago“
I appreciate you constantly reaching out to me.”
I appreciate you constantly reaching out to me.”
— client's daughter
— client's daughter
1 week ago1 week ago“
At least like got rid of the apartment and I wanna thank you for getting the place to clean, to clean that out.”
At least like got rid of the apartment and I wanna thank you for getting the place to clean, to clean that out.”
— client, thanking [Hera] for clearing out her old apartment
— client, thanking [Hera] for clearing out her old apartment
1 week ago1 week ago“
I appreciate the help from you guys. I can't say how much.”
I appreciate the help from you guys. I can't say how much.”
— client, after describing a stressful few days managing therapy and other issues
— client, after describing a stressful few days managing therapy and other issues
1 week ago1 week ago“
Alright, really nice, nice work yesterday and today, I'm very grateful.”
Alright, really nice, nice work yesterday and today, I'm very grateful.”
— client's husband, praising care coordination
— client's husband, praising care coordination
1 week ago1 week ago“
Well you're very efficient, I got to tell you.”
Well you're very efficient, I got to tell you.”
— client, after [Hera] handled scheduling with the meal delivery service
— client, after [Hera] handled scheduling with the meal delivery service
1 week ago1 week ago“
Okay, that is so awesome. I'm glad I found out about this. It's helping a lot. I think it'll help a lot.”
Okay, that is so awesome. I'm glad I found out about this. It's helping a lot. I think it'll help a lot.”
— client, after learning what care coordination services include
— client, after learning what care coordination services include
1 week ago1 week ago“
That would be great. Yes, you already are helping. So I appreciate it very much. So thank you.”
That would be great. Yes, you already are helping. So I appreciate it very much. So thank you.”
— client, on being supported through a personal creative project
— client, on being supported through a personal creative project
1 week ago1 week ago“
Thank you for being in this corner cause he needs this, he needs someone.”
Thank you for being in this corner cause he needs this, he needs someone.”
— client's friend, thanking [Hera] for advocating for client
— client's friend, thanking [Hera] for advocating for client
1 week ago1 week ago“
Your team was able to line up a a psychiatrist as well as a few other providers to help stabilize the situation.”
Your team was able to line up a a psychiatrist as well as a few other providers to help stabilize the situation.”
— elder care home care representative, describing a prior case where [Hera]'s care plan helped identify underlying issues and get the client stabilized
— elder care home care representative, describing a prior case where [Hera]'s care plan helped identify underlying issues and get the client stabilized
1 week ago1 week ago“
You're really good, your team lead is really good, the consultants really good.”
You're really good, your team lead is really good, the consultants really good.”
— client's daughter, praising [Hera] and the team reviewing appeal letters
— client's daughter, praising [Hera] and the team reviewing appeal letters
1 week ago1 week ago“
That was that beautiful email you crafted.”
That was that beautiful email you crafted.”
— client, praising an email [Hera] drafted with questions for the elder law attorney
— client, praising an email [Hera] drafted with questions for the elder law attorney
1 week ago1 week ago“
You're always so amazing you sent me all this great information.”
You're always so amazing you sent me all this great information.”
— client, thanking [Hera] for research help with insurance options
— client, thanking [Hera] for research help with insurance options
1 week ago1 week ago“
If you could take it off my, my desk, you would save me a lot of aggravation”
If you could take it off my, my desk, you would save me a lot of aggravation”
— client's spouse, on [Hera] offering to handle a long-term care insurance issue for her
— client's spouse, on [Hera] offering to handle a long-term care insurance issue for her
1 week ago1 week ago“
I was so glad to get you guys you don't know how.”
I was so glad to get you guys you don't know how.”
— client, describing relief after being overwhelmed before working with [Hera]
— client, describing relief after being overwhelmed before working with [Hera]
1 week ago1 week ago“
I literally was drowning and I was getting ready to have to take a leave of absence again, right? And so I'm like, I met you all, I'm still able to kind of work and get myself together.”
I literally was drowning and I was getting ready to have to take a leave of absence again, right? And so I'm like, I met you all, I'm still able to kind of work and get myself together.”
— client's daughter, on how [Hera] helped her avoid taking leave from work
— client's daughter, on how [Hera] helped her avoid taking leave from work
1 week ago1 week ago“
It helps me to talk to you.”
It helps me to talk to you.”
— client, describing value of talking with [Hera]
— client, describing value of talking with [Hera]
2 weeks ago2 weeks ago“
You're wonderful! You're wonderful.”
You're wonderful! You're wonderful.”
— client
— client
2 weeks ago2 weeks ago“
That was awesome. That's awesome. You guys are really may making my work life much more easier.”
That was awesome. That's awesome. You guys are really may making my work life much more easier.”
client's daughter
client's daughter
2 hours ago2 hours ago“
I think this will be like such a tremendous help to have you just you know, share these things, cause I think, yeah, we do need a thought partner in this and you've sort of, you sort of have a lay of the land, you know.”
I think this will be like such a tremendous help to have you just you know, share these things, cause I think, yeah, we do need a thought partner in this and you've sort of, you sort of have a lay of the land, you know.”
client's daughter, describing [Hera]'s guidance through her mother's care decisions
client's daughter, describing [Hera]'s guidance through her mother's care decisions
17 hours ago17 hours ago“
I've looked it over, I think, it's excellent, many good points.”
I've looked it over, I think, it's excellent, many good points.”
client, reviewing resource guide [Hera] prepared for his sister's care
client, reviewing resource guide [Hera] prepared for his sister's care
18 hours ago18 hours ago“
Thank you, you've been very attentive.”
Thank you, you've been very attentive.”
client's doctor, at end of call
client's doctor, at end of call
20 hours ago20 hours ago“
I love you dear. You're so wonderful. I don't know what I do without you. Oh, god bless you.”
I love you dear. You're so wonderful. I don't know what I do without you. Oh, god bless you.”
client, after [Hera] promised to help resolve her lease and apartment issue
client, after [Hera] promised to help resolve her lease and apartment issue
22 hours ago22 hours ago“
I like you. I think you've done a tremendous job.”
I like you. I think you've done a tremendous job.”
client
client
1 day ago1 day ago“
I love how you see her. Thank you. You see her, you do you see her?”
I love how you see her. Thank you. You see her, you do you see her?”
client's daughter, praising how well [Hera] understands and perceives her mother's condition
client's daughter, praising how well [Hera] understands and perceives her mother's condition
1 day ago1 day ago“
So, I cannot tell you how much your help means to me. I'm really appreciative very appreciative you know [Hera].”
So, I cannot tell you how much your help means to me. I'm really appreciative very appreciative you know [Hera].”
client's wife
client's wife
1 day ago1 day ago“
We really appreciate all your help, yeah, makes a difference.”
We really appreciate all your help, yeah, makes a difference.”
client's family member
client's family member
1 day ago1 day ago“
I, I'm telling you know, I just feel better just speaking to you.”
I, I'm telling you know, I just feel better just speaking to you.”
client, describing how talking with [Hera] helps her
client, describing how talking with [Hera] helps her
1 day ago1 day ago“
It feels a little more personal, maybe with the help and support that you've provided so far.”
It feels a little more personal, maybe with the help and support that you've provided so far.”
client's niece, comparing [Hera]'s support to the other program
client's niece, comparing [Hera]'s support to the other program
2 days ago2 days ago“
I couldn't do this without you.”
I couldn't do this without you.”
client, thanking [Hera] for help organizing health documentation and planning
client, thanking [Hera] for help organizing health documentation and planning
2 days ago2 days ago“
My stomach feels better already.”
My stomach feels better already.”
client, after [Hera] took over arranging her sister's transportation and appointments
client, after [Hera] took over arranging her sister's transportation and appointments
4 days ago4 days ago“
You're an answer woman, a solution maker. That, that's my nickname for you, my solution maker.”
You're an answer woman, a solution maker. That, that's my nickname for you, my solution maker.”
client, praising [Hera]'s problem-solving during a tech support call
client, praising [Hera]'s problem-solving during a tech support call
5 days ago5 days ago“
Your follow-through is amazing”
Your follow-through is amazing”
client's brother, praising ongoing support from [Hera]
client's brother, praising ongoing support from [Hera]
5 days ago5 days ago“
You have helped me so much. I mean I don't go into a lot of details sometimes but most of the stuff that you have sent me, I'm already doing it all you know”
You have helped me so much. I mean I don't go into a lot of details sometimes but most of the stuff that you have sent me, I'm already doing it all you know”
client, praising resources and products [Hera] has sent her
client, praising resources and products [Hera] has sent her
5 days ago5 days ago“
Wow! You are so knowledgeable. God bless you.”
Wow! You are so knowledgeable. God bless you.”
client, after [Hera] explained how missing water pill doses could cause skin breakdown
client, after [Hera] explained how missing water pill doses could cause skin breakdown
5 days ago5 days ago“
You are the best, you really are.”
You are the best, you really are.”
client, after [Hera] offered to include a specialist's contact info in a follow-up email
client, after [Hera] offered to include a specialist's contact info in a follow-up email
6 days ago6 days ago“
You're doing a great job.”
You're doing a great job.”
client
client
6 days ago6 days ago“
By the way, thank you for the letter that was great”
By the way, thank you for the letter that was great”
client's son, referring to a referral letter [Hera] sent
client's son, referring to a referral letter [Hera] sent
6 days ago6 days ago“
You're my protector.”
You're my protector.”
client, after [Hera] promised to address the home health agency staff's rude treatment of her
client, after [Hera] promised to address the home health agency staff's rude treatment of her
6 days ago6 days ago“
I'm just so glad that you're so responsive”
I'm just so glad that you're so responsive”
client, praising [Hera]'s availability and support
client, praising [Hera]'s availability and support
6 days ago6 days ago“
Listen [Hera], thank you very much. You're really great. I appreciate it a lot.”
Listen [Hera], thank you very much. You're really great. I appreciate it a lot.”
client, thanking [Hera] for helping resolve a power of attorney banking issue
client, thanking [Hera] for helping resolve a power of attorney banking issue
6 days ago6 days ago“
I just, I'm so grateful that you can do this is so helpful.”
I just, I'm so grateful that you can do this is so helpful.”
client, about help coordinating her mother's care transition
client, about help coordinating her mother's care transition
1 week ago1 week ago“
Oh, thank you. Thank you [Hera]. That's very generous. I appreciate it.”
Oh, thank you. Thank you [Hera]. That's very generous. I appreciate it.”
client, thanking [Hera] for offering to sit in on her hospice nurse visit
client, thanking [Hera] for offering to sit in on her hospice nurse visit
1 week ago1 week ago“
You know my parents could have used this organization. It makes me so sad that it didn't exist for them.”
You know my parents could have used this organization. It makes me so sad that it didn't exist for them.”
client, reflecting on the value of [Hera]'s services
client, reflecting on the value of [Hera]'s services
1 week ago1 week ago“
Well that's some, that's some research you doing well.”
Well that's some, that's some research you doing well.”
client, praising research into pharmacy pill-box delivery service
client, praising research into pharmacy pill-box delivery service
1 week ago1 week ago“
I wanna thank you for calling following up, giving me that detailed list of appointments.”
I wanna thank you for calling following up, giving me that detailed list of appointments.”
client's daughter, on the detailed list of appointments [Hera] provided
client's daughter, on the detailed list of appointments [Hera] provided
1 week ago1 week ago“
But, boy, this is detective work you've done so unbelievable, [Hera].”
But, boy, this is detective work you've done so unbelievable, [Hera].”
client, praising [Hera]'s detailed investigation into his call-button response times
client, praising [Hera]'s detailed investigation into his call-button response times
1 week ago1 week ago“
You were very efficient with this, really, really helpful. I can't thank you.”
You were very efficient with this, really, really helpful. I can't thank you.”
client, praising [Hera]'s work resolving a benefits issue
client, praising [Hera]'s work resolving a benefits issue
1 week ago1 week ago“
Okay, thank you so much [Hera]. I really, we feel heard we wanted to unburden and and thank you for listening.”
Okay, thank you so much [Hera]. I really, we feel heard we wanted to unburden and and thank you for listening.”
client, after care manager listened to concerns about caregiver
client, after care manager listened to concerns about caregiver
1 week ago1 week ago“
Thank you so much for calling, I really appreciate that you're so up on you're so on it you know. Thank you.”
Thank you so much for calling, I really appreciate that you're so up on you're so on it you know. Thank you.”
client, praising follow-up on her care
client, praising follow-up on her care
1 week ago1 week ago“
I really appreciate that cause I do feel lost and see most days but anyway.”
I really appreciate that cause I do feel lost and see most days but anyway.”
client's daughter, on [Hera] checking in so she wouldn't feel lost
client's daughter, on [Hera] checking in so she wouldn't feel lost
1 week ago1 week ago“
Very, very good and thank you so much for doing, you know, for putting the effort in to get this done before you went away. I really appreciate that a lot and look forward.”
Very, very good and thank you so much for doing, you know, for putting the effort in to get this done before you went away. I really appreciate that a lot and look forward.”
client, thanking [Hera] for working to arrange her appointment escort
client, thanking [Hera] for working to arrange her appointment escort
1 week ago1 week ago“
Well, you've had the experience on the inside and the outside. So, you know, you're the best person for me to talk to.”
Well, you've had the experience on the inside and the outside. So, you know, you're the best person for me to talk to.”
client, regarding advice on his relative's care situation
client, regarding advice on his relative's care situation
1 week ago1 week ago“
She's really doing her job”
She's really doing her job”
client's grandson, remarking on how many calls he was getting on his grandmother's behalf
client's grandson, remarking on how many calls he was getting on his grandmother's behalf
1 week ago1 week ago“
Thank you and thank you so, so, so much. It, it's, I feel a little lighter. Thank you.”
Thank you and thank you so, so, so much. It, it's, I feel a little lighter. Thank you.”
client, after speaking with [Hera] about setting up care support
client, after speaking with [Hera] about setting up care support
1 week ago1 week ago“
That was good. That was a very smart over your part.”
That was good. That was a very smart over your part.”
client, after [Hera] used an existing consent form to avoid extra paperwork
client, after [Hera] used an existing consent form to avoid extra paperwork
1 week ago1 week ago“
I know we're kind of going back and forth via email and thank you so much for all of the information and it was really helpful.”
I know we're kind of going back and forth via email and thank you so much for all of the information and it was really helpful.”
client's daughter, about email support from [Hera]
client's daughter, about email support from [Hera]
1 week ago1 week ago“
He sounds way better and way more empowered you know, he was just feeling like kind of a mess and thank you for helping him”
He sounds way better and way more empowered you know, he was just feeling like kind of a mess and thank you for helping him”
client's friend, on client's improvement since [Hera] began helping him
client's friend, on client's improvement since [Hera] began helping him
1 week ago1 week ago“
All I know is that you guys are really good.”
All I know is that you guys are really good.”
client, praising [Hera]'s service
client, praising [Hera]'s service
1 week ago1 week ago“
I have to say a [Hera], it's such a release to have you on the team. It's really, it's very, very helpful cause I haven't been able to talk to anybody about it. So you know the fact that I, other than you know, medical professionals you're the only one and it's, it is really helpful. So thank you.”
I have to say a [Hera], it's such a release to have you on the team. It's really, it's very, very helpful cause I haven't been able to talk to anybody about it. So you know the fact that I, other than you know, medical professionals you're the only one and it's, it is really helpful. So thank you.”
client
client
1 week ago1 week ago“
It's just you guys have been amazing you in particular because it's like I can't be writing and doing all this appeal stuff at the same time.”
It's just you guys have been amazing you in particular because it's like I can't be writing and doing all this appeal stuff at the same time.”
client's daughter, on [Hera] handling her parents' care appeals while she works
client's daughter, on [Hera] handling her parents' care appeals while she works
1 week ago1 week ago“
I don't know what I would have done without you.”
I don't know what I would have done without you.”
client, thanking [Hera] for her support
client, thanking [Hera] for her support
1 week ago1 week ago“
No, no, thank you for, for all your, all your attention. You've been very attentive and you know, yeah, we appreciate you.”
No, no, thank you for, for all your, all your attention. You've been very attentive and you know, yeah, we appreciate you.”
client's son
client's son
1 week ago1 week ago“
No, no, thank you for, for all your, all your attention. You've been very attentive and you know, yeah, we appreciate you.”
No, no, thank you for, for all your, all your attention. You've been very attentive and you know, yeah, we appreciate you.”
client's son
client's son
1 week ago1 week ago“
The way you're easing this up is so helpful.”
The way you're easing this up is so helpful.”
client's daughter, on how [Hera] manages caregiving tasks for her
client's daughter, on how [Hera] manages caregiving tasks for her
1 week ago1 week ago“
I have, you who works hard and gives me so many ideas and suggestions and you know I thank you for that.”
I have, you who works hard and gives me so many ideas and suggestions and you know I thank you for that.”
client, describing her support system
client, describing her support system
1 week ago1 week ago“
Yeah, I know it's extremely helpful and it has been and, and anticipating it will continue to be. So thank you anna.”
Yeah, I know it's extremely helpful and it has been and, and anticipating it will continue to be. So thank you anna.”
client's friend, describing ongoing support from [Hera]
client's friend, describing ongoing support from [Hera]
2 weeks ago2 weeks ago“
Okay, perfect. Thank you so much. I mean, this is kind of a miracle, I think, yeah, it is kind of a miracle and it was, you know, it was a miracle that we needed, for sure.”
Okay, perfect. Thank you so much. I mean, this is kind of a miracle, I think, yeah, it is kind of a miracle and it was, you know, it was a miracle that we needed, for sure.”
client, after [Hera] confirmed she had already coordinated with the home care agency's intake team
client, after [Hera] confirmed she had already coordinated with the home care agency's intake team
2 weeks ago2 weeks ago“
Meet Barbara
Meet Barbara
Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.
Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.
Before going home
Before going home
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.

The first weeks
The first weeks
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.

Everything after
Everything after
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.


From families and doctors that refer to us
“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”
Glyn
Sister
Common Questions
What is Hera, and how do they help my family?
Hera is a care management company that matches families with dedicated Heroes — senior care experts who coordinate everything for your aging parent. 90% of our clients pay $0 out-of-pocket because our services are covered by Original Medicare.
If you’ve ever spent hours on hold with insurance, struggled to coordinate your parent’s doctors, or felt overwhelmed figuring out what Medicare and Medicaid cover — that’s exactly what your Hero handles for you.
This is sometimes called ‘care management’, but really we’re just the expert who knows the system and does the work so you don’t have to.
How do I know if my parent qualifies?
Your parent qualifies for Hera if they meet three criteria:
They have Original Medicare (not Medicare Advantage)
They live in a state Hera currently serves: New York, New Jersey, California, Florida, Massachusetts, Maryland, or Pennsylvania
They have a chronic condition (like diabetes, heart disease, COPD, dementia, or others)
Not sure if your parent fits? Schedule a complimentary consultation and we'll verify their eligibility at no cost and no commitment. Even if your parent doesn't qualify, we are happy to point you toward other resources that might help.
Call us at 332-203-2533 or fill out our contact form to get started.
How much will this cost me?
90% of Hera clients pay $0 out of pocket.
Our care management services are covered by Original Medicare as part of a program called Chronic Care Management (CCM).
If your parent also has Medicaid or a supplemental plan like AARP/UnitedHealthcare Medigap, that typically covers the standard Part B coinsurance.
During your complimentary consultation, we verify your parent's Medicare coverage and let you know exactly what to expect. There are no hidden fees, no contracts, and no surprise costs.
If your parent has Medicare Advantage (instead of Original Medicare), we unfortunately cannot provide services at this time, but we're working to accept MA plans soon.
How often are we allowed to reach out to our Hero?
There's no limit!
Your Hero is your dedicated expert, available whenever you need support. While Heroes typically work traditional business hours EST, we know things come up at all times, so you can reach out anytime by call or email.
Whether you have a quick question about a medication refill or need help navigating a complex situation like a hospital discharge, your Hero is there for you.
For our families, it's a huge relief to know there's always someone in their corner who understands their parent's full situation.
How much does a geriatric care manager cost?
Private geriatric care managers typically charge $150–$300 per hour, with initial assessments running $500–$1,500+.
Monthly retainers of $500–$2,000+ are common. Most of this is out of pocket — private geriatric care management is rarely covered by insurance. Through Hera, you get the same coordination from licensed geriatric social workers and nurses, covered by Medicare. Most of our clients pay $0.

From families and doctors that refer to us
“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”
Glyn
Sister
“Hera has transformed care for my most complex patients: Medicaid navigation, home health aides, medication adherence, food stamps. The Heroes communicate with me proactively, and the fact that they take Medicare is a game-changer.”
Dr. Frey
Geriatric Medicine
“After my surgery I was drowning in the rigmarole. Hera handled everything: discharge, home equipment, even fighting my insurance for reimbursements I was owed. I never do testimonials. But for Hera, I will - I love them that much.”
Ellen
80 year old living alone


Before going home
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on an equally appropriate generic covered by her insurance, and made sure the right medications were delivered home before Barbara walked in the door.
The first weeks
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.


Everything after
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of free home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.



Get your time and peace of mind back


Get your time and peace of mind back


Get your time and peace of mind back

