Let your parents age their way.
Let your parents age their way.
Get a dedicated senior care expert to handle the healthcare system, covered by Medicare.
90% of clients pay $0 out of pocket
Trusted by doctors at
Trusted by doctors at
Meet our Heroes
Meet our Heroes
A Hera Hero is like having a social worker or nurse in the family who knows your parent, coordinates with their doctors, and handles the hundred things between visits.

Tatiana L
social worker

Khalie L
registered nurse

Samantha S
social worker

Taylor W
social worker

Isha P
registered nurse

Yaakov F
physical therapist

Emily B
social worker

Noni R
registered nurse

Sarah S
hero

Shayna C
social worker

Rebecca G
registered nurse

Jacinda S
social worker

Samantha N
social worker

Felicia L
social worker

Tiffany N
hero

Meagan S
registered nurse

Justina G
registered nurse

Stephanie Q
registered nurse

Tina M
social worker

Sarah G
social worker

Shaneka S
social worker

Amanda O
social worker

Emmanuel M
social worker

Imani A
registered nurse

Katie Dowell
registered nurse

Your Hero knows what’s worked for the 1000+ families we’ve served: which agencies return calls and which programs actually help.
How it works
How it works
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Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Personalized ongoing support
Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.

Personalized ongoing support
Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.
What our families say
What our families say
I just figured it out a couple of weeks ago when I thought she must work at home because she makes herself available.”
I just figured it out a couple of weeks ago when I thought she must work at home because she makes herself available.”
— client, on realizing [Hera] works from home
— client, on realizing [Hera] works from home
1 hour ago1 hour ago“
I want to thank you for the service that you have provided to me, and I'm so appreciative of the work you've done, and you're very professional, and I feel that I can depend upon you.”
I want to thank you for the service that you have provided to me, and I'm so appreciative of the work you've done, and you're very professional, and I feel that I can depend upon you.”
— client, leaving voicemail for [Hera]
— client, leaving voicemail for [Hera]
2 hours ago2 hours ago“
And thank you, [Hera], to all of us that you help.”
And thank you, [Hera], to all of us that you help.”
— client's wife
— client's wife
3 hours ago3 hours ago“
Getting you guys to help are… is, like, such a blessing to… to get that part at least, because I'm still, like, kind of trying to manage everything with my mom, so…”
Getting you guys to help are… is, like, such a blessing to… to get that part at least, because I'm still, like, kind of trying to manage everything with my mom, so…”
— client's daughter, on getting help coordinating her father's care
— client's daughter, on getting help coordinating her father's care
5 hours ago5 hours ago“
I would like to send you something extra for all the work that you've done.”
I would like to send you something extra for all the work that you've done.”
— client, offering to repay [Hera] for her help
— client, offering to repay [Hera] for her help
6 hours ago6 hours ago“
It's like you're doing everything.”
It's like you're doing everything.”
— client, contrasting [Hera]'s efforts with the facility's lack of help during discharge planning
— client, contrasting [Hera]'s efforts with the facility's lack of help during discharge planning
7 hours ago7 hours ago“
Sounds like a godsend organization”
Sounds like a godsend organization”
— client's friend and caregiver, describing [Hera]'s services
— client's friend and caregiver, describing [Hera]'s services
7 hours ago7 hours ago“
They lucky that you are part of this, because I would have dropped them like a hot potato a long time ago.”
They lucky that you are part of this, because I would have dropped them like a hot potato a long time ago.”
— client's daughter, on why she hasn't given up on the process
— client's daughter, on why she hasn't given up on the process
9 hours ago9 hours ago“
We had no life until you came into the picture, [Hera].”
We had no life until you came into the picture, [Hera].”
— client's daughter, on the difficulty of dealing with scheduling and hold times before [Hera]'s help
— client's daughter, on the difficulty of dealing with scheduling and hold times before [Hera]'s help
9 hours ago9 hours ago“
Why aren't you calling those amazing girls a hera?”
Why aren't you calling those amazing girls a hera?”
— client's friend, as recalled by client while searching for senior care options
— client's friend, as recalled by client while searching for senior care options
10 hours ago10 hours ago“
Okay, you did everything right, because I didn't want to spring on her.”
Okay, you did everything right, because I didn't want to spring on her.”
— client, praising how [Hera] briefed the new caregiver about his wheelchair transport needs
— client, praising how [Hera] briefed the new caregiver about his wheelchair transport needs
1 day ago1 day ago“
You tell your supervisor you're wonderful, you're kind, you're caring, you're terrific. You make the agency look great.”
You tell your supervisor you're wonderful, you're kind, you're caring, you're terrific. You make the agency look great.”
— client, praising [Hera] care manager's help to her supervisor
— client, praising [Hera] care manager's help to her supervisor
1 day ago1 day ago“
I rave about you to everybody, and... You're so helpful. Really.”
I rave about you to everybody, and... You're so helpful. Really.”
— client, praising [Hera]'s care
— client, praising [Hera]'s care
1 day ago1 day ago“
No, it's given me comfort already that you've called.”
No, it's given me comfort already that you've called.”
— client
— client
1 day ago1 day ago“
This is why you are a blessing to us”
This is why you are a blessing to us”
— client's daughter, describing how [Hera] being heard as her mother's care manager helped get doctors to engage
— client's daughter, describing how [Hera] being heard as her mother's care manager helped get doctors to engage
1 day ago1 day ago“
I wouldn't be able to survive without you, to tell you.”
I wouldn't be able to survive without you, to tell you.”
— client, expressing appreciation for [Hera]'s help
— client, expressing appreciation for [Hera]'s help
1 day ago1 day ago“
I'm grateful for everything you've done for me.”
I'm grateful for everything you've done for me.”
— client, thanking [Hera] for her help
— client, thanking [Hera] for her help
1 day ago1 day ago“
I was so thankful to receive your call because I didn't know what I was going to do about trying to figure everything out. So, thank you so much, I really appreciate it.”
I was so thankful to receive your call because I didn't know what I was going to do about trying to figure everything out. So, thank you so much, I really appreciate it.”
— client, leaving voicemail after [Hera] called to help schedule care
— client, leaving voicemail after [Hera] called to help schedule care
1 day ago1 day ago“
You're patient, you're understanding, and you're wonderful.”
You're patient, you're understanding, and you're wonderful.”
— client, praising [Hera]'s care
— client, praising [Hera]'s care
2 days ago2 days ago“
I can't praise you enough.”
I can't praise you enough.”
— client, praising [Hera]'s help coordinating her home care hours
— client, praising [Hera]'s help coordinating her home care hours
2 days ago2 days ago“
That is extremely helpful for me to hear. I wanted to know, like, where am I not seeing? And I think you… you have seen where we haven't seen yet, so…”
That is extremely helpful for me to hear. I wanted to know, like, where am I not seeing? And I think you… you have seen where we haven't seen yet, so…”
— client's daughter, after [Hera] laid out realistic risks and scenarios for her father's care
— client's daughter, after [Hera] laid out realistic risks and scenarios for her father's care
2 days ago2 days ago“
I really appreciate these phone calls.”
I really appreciate these phone calls.”
— client, mid-call, about [Hera]'s check-in calls
— client, mid-call, about [Hera]'s check-in calls
2 days ago2 days ago“
Are you kidding? I think you're amazing.”
Are you kidding? I think you're amazing.”
— client, when asked if she felt confident about the service
— client, when asked if she felt confident about the service
2 days ago2 days ago“
Thank you for helping me keep him in.”
Thank you for helping me keep him in.”
— client's daughter, thanking [Hera] for advocating to keep her father hospitalized rather than discharged early
— client's daughter, thanking [Hera] for advocating to keep her father hospitalized rather than discharged early
3 days ago3 days ago“
This really is a game changer”
This really is a game changer”
— hospital social worker, comparing [Hera] favorably to costly private-pay or minimal city-based care management options
— hospital social worker, comparing [Hera] favorably to costly private-pay or minimal city-based care management options
3 days ago3 days ago“
You did a wonderful job. Because I wouldn't be able to keep my doctor's appointment if you didn't get into it, handle it.”
You did a wonderful job. Because I wouldn't be able to keep my doctor's appointment if you didn't get into it, handle it.”
— client, praising help arranging transportation for his doctor's appointment
— client, praising help arranging transportation for his doctor's appointment
3 days ago3 days ago“
If it wasn't for you, I wouldn't be able to go to that doctor's appointment.”
If it wasn't for you, I wouldn't be able to go to that doctor's appointment.”
— client, praising help arranging transportation for his pre-surgery evaluation appointment
— client, praising help arranging transportation for his pre-surgery evaluation appointment
3 days ago3 days ago“
[Hera]'s been on top of it, I mean, she can only do as much as she can do”
[Hera]'s been on top of it, I mean, she can only do as much as she can do”
— client's niece, reassuring uncle about [Hera]'s efforts
— client's niece, reassuring uncle about [Hera]'s efforts
3 days ago3 days ago“
Thank you for that wonderful assessment of me. Appreciate it so much.”
Thank you for that wonderful assessment of me. Appreciate it so much.”
— client, praising written care assessment from [Hera]
— client, praising written care assessment from [Hera]
3 days ago3 days ago“
You're my manager, I know that, and you are a good one.”
You're my manager, I know that, and you are a good one.”
— client, praising [Hera] as her care manager
— client, praising [Hera] as her care manager
1 week ago1 week ago“
No, no, no, but you kept everybody on target.”
No, no, no, but you kept everybody on target.”
— client's son, after [Hera] kept a tense care conference call focused
— client's son, after [Hera] kept a tense care conference call focused
1 week ago1 week ago“
You guys have been awesome so far.”
You guys have been awesome so far.”
— client's son
— client's son
1 week ago1 week ago“
You should work for us, or a hospital. You're very good at your job. We like it. I like it.”
You should work for us, or a hospital. You're very good at your job. We like it. I like it.”
— ED nurse case manager, praising [Hera]'s case management skills during care coordination call
— ED nurse case manager, praising [Hera]'s case management skills during care coordination call
1 week ago1 week ago“
Thank you for being there. Thank you for keeping things on track.”
Thank you for being there. Thank you for keeping things on track.”
— client, in voicemail to [Hera]
— client, in voicemail to [Hera]
1 week ago1 week ago“
It's like, honestly, this is so hard to deal with, I don't know how I'd be doing it without you. So, thank you.”
It's like, honestly, this is so hard to deal with, I don't know how I'd be doing it without you. So, thank you.”
— client, on navigating a difficult medical situation
— client, on navigating a difficult medical situation
1 week ago1 week ago“
Amazing, like, all the help, it's really great, really great.”
Amazing, like, all the help, it's really great, really great.”
— client's daughter, on the aides and support arranged for her parents
— client's daughter, on the aides and support arranged for her parents
1 week ago1 week ago“
I really want to thank you for your time, your effort, your patience, your heart. I know it's not easy working with my mom and trying to advocate for the elders here.”
I really want to thank you for your time, your effort, your patience, your heart. I know it's not easy working with my mom and trying to advocate for the elders here.”
— client's son
— client's son
1 week ago1 week ago“
[Hera], she's wonderful, she's really trying to help us.”
[Hera], she's wonderful, she's really trying to help us.”
— client's husband, describing [Hera]'s help with the insurance call
— client's husband, describing [Hera]'s help with the insurance call
1 week ago1 week ago“
I think it's one of the best resources that I've come across, and I really like the program.”
I think it's one of the best resources that I've come across, and I really like the program.”
— client's care coordinator at a hospital, describing [Hera]'s program
— client's care coordinator at a hospital, describing [Hera]'s program
1 week ago1 week ago“
This is like a miracle. This does not happen in life, generally speaking. I mean, this business of this startup that these people started, it's unbelievable. It is too good to be true. And then there's you.”
This is like a miracle. This does not happen in life, generally speaking. I mean, this business of this startup that these people started, it's unbelievable. It is too good to be true. And then there's you.”
— client, praising [Hera] and the help she has received
— client, praising [Hera] and the help she has received
1 week ago1 week ago“
I just want to thank you, thank you, thank you. I couldn't feel luckier.”
I just want to thank you, thank you, thank you. I couldn't feel luckier.”
— client, thanking [Hera]
— client, thanking [Hera]
1 week ago1 week ago“
Again, you're really sticking with me on this. You have no idea what a help it is.”
Again, you're really sticking with me on this. You have no idea what a help it is.”
— client, praising ongoing help with appointments and care coordination
— client, praising ongoing help with appointments and care coordination
1 week ago1 week ago“
I'm so lucky to have you here.”
I'm so lucky to have you here.”
— client's wife
— client's wife
1 week ago1 week ago“
No, you've done such great things for me, [Hera].”
No, you've done such great things for me, [Hera].”
— client, amid discussing stress of medication transition
— client, amid discussing stress of medication transition
1 week ago1 week ago“
You've been following up, and you've been very, thoughtful, and, I can tell you're a caring person by your voice, so, no apologies needed.”
You've been following up, and you've been very, thoughtful, and, I can tell you're a caring person by your voice, so, no apologies needed.”
— client, reassuring [Hera] after apologizing for his wife's condition
— client, reassuring [Hera] after apologizing for his wife's condition
1 week ago1 week ago“
Thank you, [Hera]. I appreciate your help very, very much.”
Thank you, [Hera]. I appreciate your help very, very much.”
— client, thanking [Hera] for her assistance during the call
— client, thanking [Hera] for her assistance during the call
1 week ago1 week ago“
So, your voice, your call, your everything is wonderful.”
So, your voice, your call, your everything is wonderful.”
— client, praising [Hera] at end of call
— client, praising [Hera] at end of call
1 week ago1 week ago“
I also passed on your education to my support group, or at least some of it. And they found it helpful, so it was very helpful.”
I also passed on your education to my support group, or at least some of it. And they found it helpful, so it was very helpful.”
— client's daughter, on the caregiver education materials [Hera] provided
— client's daughter, on the caregiver education materials [Hera] provided
1 week ago1 week ago“
You've got all the bases covered.”
You've got all the bases covered.”
— caseworker from partner social services agency, after hearing how thoroughly [Hera] coordinated the client's care
— caseworker from partner social services agency, after hearing how thoroughly [Hera] coordinated the client's care
1 week ago1 week ago“
You have helped me all along.”
You have helped me all along.”
— client, describing [Hera]'s ongoing help with his care
— client, describing [Hera]'s ongoing help with his care
1 week ago1 week ago“
You did such a wonderful job in getting [the caregiver] for me this morning. I appreciate that, and thank you.”
You did such a wonderful job in getting [the caregiver] for me this morning. I appreciate that, and thank you.”
— client, praising [Hera] for arranging a caregiver that morning
— client, praising [Hera] for arranging a caregiver that morning
1 hour ago1 hour ago“
Well, that's a really lovely thing, because I know you don't have to do that, and I do appreciate it, because you're right, I do.”
Well, that's a really lovely thing, because I know you don't have to do that, and I do appreciate it, because you're right, I do.”
— client's wife, after [Hera] arranged home aide services
— client's wife, after [Hera] arranged home aide services
3 hours ago3 hours ago“
I want you to know I do appreciate you. I appreciate the work you've done. I appreciate your attitude.”
I want you to know I do appreciate you. I appreciate the work you've done. I appreciate your attitude.”
— client
— client
5 hours ago5 hours ago“
I seriously don't know what I would have done.”
I seriously don't know what I would have done.”
— client, reflecting on [Hera]'s help
— client, reflecting on [Hera]'s help
6 hours ago6 hours ago“
I don't think I… I cannot do it without you”
I don't think I… I cannot do it without you”
— client, overwhelmed by the diagnostic process
— client, overwhelmed by the diagnostic process
6 hours ago6 hours ago“
Your organization is just… it's so wonderful.”
Your organization is just… it's so wonderful.”
— client's sister
— client's sister
7 hours ago7 hours ago“
I mean, you've connected everything for me”
I mean, you've connected everything for me”
— client, describing help with paperwork and benefits applications
— client, describing help with paperwork and benefits applications
8 hours ago8 hours ago“
To have someone like you assist us with this, you know? I can't express enough gratitude for your help.”
To have someone like you assist us with this, you know? I can't express enough gratitude for your help.”
— client's son
— client's son
9 hours ago9 hours ago“
This has been terrific. This is more information than I've gotten”
This has been terrific. This is more information than I've gotten”
— client, after reviewing benefit options discussed on the call
— client, after reviewing benefit options discussed on the call
10 hours ago10 hours ago“
I love your services, and I don't know what I would do without you”
I love your services, and I don't know what I would do without you”
— client, discussing aide agency's poor communication
— client, discussing aide agency's poor communication
10 hours ago10 hours ago“
Yeah, and I… listen, [Hera], this really helps me. Thank you very much.”
Yeah, and I… listen, [Hera], this really helps me. Thank you very much.”
— client, after [Hera] arranged an emergency caregiver for the next day
— client, after [Hera] arranged an emergency caregiver for the next day
1 day ago1 day ago“
You have always been there for us.”
You have always been there for us.”
— client's daughter
— client's daughter
1 day ago1 day ago“
She's helped me out a lot, my caseworker. She's like a… she's like my daughter.”
She's helped me out a lot, my caseworker. She's like a… she's like my daughter.”
— client, describing [Hera] to the medical records rep
— client, describing [Hera] to the medical records rep
1 day ago1 day ago“
I so appreciate your calling and keeping in touch. As I said, I still don't know how I got connected with you guys, but I feel like that's a bit of a blessing.”
I so appreciate your calling and keeping in touch. As I said, I still don't know how I got connected with you guys, but I feel like that's a bit of a blessing.”
— client
— client
1 day ago1 day ago“
You could call, because you do an excellent job.”
You could call, because you do an excellent job.”
— client, agreeing to have [Hera] call the transportation office on his behalf
— client, agreeing to have [Hera] call the transportation office on his behalf
1 day ago1 day ago“
The truth is, you are, in my corner, and that's wonderful”
The truth is, you are, in my corner, and that's wonderful”
— client, praising [Hera]'s support
— client, praising [Hera]'s support
1 day ago1 day ago“
If you hadn't gotten this information, I'd still be wandering around in the wilderness.”
If you hadn't gotten this information, I'd still be wandering around in the wilderness.”
— client, on getting guidance from [Hera] amid a health crisis
— client, on getting guidance from [Hera] amid a health crisis
1 day ago1 day ago“
I think you're a gift to me from a universe otherwise gone pretty mad. You're a gift to me.”
I think you're a gift to me from a universe otherwise gone pretty mad. You're a gift to me.”
— client, reflecting on the support and connection [Hera] provides
— client, reflecting on the support and connection [Hera] provides
1 day ago1 day ago“
It's so wonderful to work with you.”
It's so wonderful to work with you.”
— client, praising [Hera]'s help coordinating her home care hours
— client, praising [Hera]'s help coordinating her home care hours
2 days ago2 days ago“
I think I'm handling things really well, and your support is really important to me. So, thank you again.”
I think I'm handling things really well, and your support is really important to me. So, thank you again.”
— client, reflecting on preparing for an upcoming appointment
— client, reflecting on preparing for an upcoming appointment
2 days ago2 days ago“
You've done nothing but try to keep it cohesive, and, and maintain the communication of which you're excellent at.”
You've done nothing but try to keep it cohesive, and, and maintain the communication of which you're excellent at.”
— client, praising [Hera]'s handling of his mother's care coordination
— client, praising [Hera]'s handling of his mother's care coordination
2 days ago2 days ago“
You made a difference. I'm so glad that I got you, because not everybody is as patient to listen to stories.”
You made a difference. I'm so glad that I got you, because not everybody is as patient to listen to stories.”
— client, thanking [Hera] for her patience
— client, thanking [Hera] for her patience
2 days ago2 days ago“
I wouldn't hire you if you weren't competent.”
I wouldn't hire you if you weren't competent.”
— client, while [Hera] was faxing his sister's paperwork on his behalf
— client, while [Hera] was faxing his sister's paperwork on his behalf
2 days ago2 days ago“
Thank you so much, you're really a lifesaver, and I appreciate it.”
Thank you so much, you're really a lifesaver, and I appreciate it.”
— client's cousin, at end of call
— client's cousin, at end of call
3 days ago3 days ago“
I think it's great you got her out of that apartment.”
I think it's great you got her out of that apartment.”
— client's relative, praising efforts to move client out of a troubled living situation
— client's relative, praising efforts to move client out of a troubled living situation
3 days ago3 days ago“
If it wasn't for you, I wouldn't have been able to go to assessor rides today.”
If it wasn't for you, I wouldn't have been able to go to assessor rides today.”
— client, praising help getting to his assessment appointment
— client, praising help getting to his assessment appointment
3 days ago3 days ago“
I did read the whole thing, and I wouldn't change anything. It was perfect.”
I did read the whole thing, and I wouldn't change anything. It was perfect.”
— client, praising the document [Hera] prepared for his doctor
— client, praising the document [Hera] prepared for his doctor
3 days ago3 days ago“
Oh my gosh, you're awesome! This is great, what a great service!”
Oh my gosh, you're awesome! This is great, what a great service!”
— client's daughter, after learning calls with doctors are recorded and can be summarized for her
— client's daughter, after learning calls with doctors are recorded and can be summarized for her
3 days ago3 days ago“
So much for me to know that you are help… you are there, and you're available, and you're helping me. You know, it's invaluable, so I really appreciate, as you know, as you know.”
So much for me to know that you are help… you are there, and you're available, and you're helping me. You know, it's invaluable, so I really appreciate, as you know, as you know.”
— client's wife
— client's wife
3 days ago3 days ago“
That's been a lifesaver, because at night, she's been using that, but the aid's been helping her, the nighttime aid, but she's been using that instead of going to the bathroom”
That's been a lifesaver, because at night, she's been using that, but the aid's been helping her, the nighttime aid, but she's been using that instead of going to the bathroom”
— client's son, about bedside commode [Hera] arranged
— client's son, about bedside commode [Hera] arranged
1 week ago1 week ago“
You're an invaluable resource to the family”
You're an invaluable resource to the family”
— facility's palliative care nurse practitioner, during care conference call
— facility's palliative care nurse practitioner, during care conference call
1 week ago1 week ago“
You are worth your weight in gold.”
You are worth your weight in gold.”
— client's family member, thanking [Hera] for her help
— client's family member, thanking [Hera] for her help
1 week ago1 week ago“
Thank you so much, it will save my life.”
Thank you so much, it will save my life.”
— client's niece, after [Hera] offered to refer an elder law attorney
— client's niece, after [Hera] offered to refer an elder law attorney
1 week ago1 week ago“
You are a godsend, you are a blessing.”
You are a godsend, you are a blessing.”
— client's son
— client's son
1 week ago1 week ago“
She's better at calming me down, and then explaining in layman terms, so I know what's going on.”
She's better at calming me down, and then explaining in layman terms, so I know what's going on.”
— client, introducing [Hera] to her vascular doctor
— client, introducing [Hera] to her vascular doctor
1 week ago1 week ago“
I do appreciate it. I just wanted to let you know, like, all that you've been helping with is just, like, it's really, really, really… I can't thank you enough.”
I do appreciate it. I just wanted to let you know, like, all that you've been helping with is just, like, it's really, really, really… I can't thank you enough.”
— client's daughter, praising help coordinating her mother's appointments
— client's daughter, praising help coordinating her mother's appointments
1 week ago1 week ago“
I think you're the one person who actually hears.”
I think you're the one person who actually hears.”
— client, describing how [Hera] listens to her struggles with the benefits process
— client, describing how [Hera] listens to her struggles with the benefits process
1 week ago1 week ago“
I can see why now so many people recommended you. This is fantastic.”
I can see why now so many people recommended you. This is fantastic.”
— referring hospital social worker, after hearing how [Hera] coordinates care
— referring hospital social worker, after hearing how [Hera] coordinates care
1 week ago1 week ago“
I always get emails letting me know what's going on with my patients, which… which has been great. The care plan and everything's been wonderful.”
I always get emails letting me know what's going on with my patients, which… which has been great. The care plan and everything's been wonderful.”
— client's care coordinator at a hospital, describing referrals to [Hera]
— client's care coordinator at a hospital, describing referrals to [Hera]
1 week ago1 week ago“
You couldn't do it the way you'd do it if you didn't mean it from the heart. You know, you couldn't fake this.”
You couldn't do it the way you'd do it if you didn't mean it from the heart. You know, you couldn't fake this.”
— client, on [Hera]'s sincerity in helping her
— client, on [Hera]'s sincerity in helping her
1 week ago1 week ago“
So, it's, you know, it's needed, it's welcomed, and it's appreciated, and it doesn't go without notice.”
So, it's, you know, it's needed, it's welcomed, and it's appreciated, and it doesn't go without notice.”
— client, describing [Hera]'s help
— client, describing [Hera]'s help
1 week ago1 week ago“
She paid attention, I think it was because of you at contact. I really seriously say, it's you, [Hera], that made a difference.”
She paid attention, I think it was because of you at contact. I really seriously say, it's you, [Hera], that made a difference.”
— client, on how [Hera]'s outreach finally got a response from her neurologist's office
— client, on how [Hera]'s outreach finally got a response from her neurologist's office
1 week ago1 week ago“
I feel more tranquil.”
I feel more tranquil.”
— client, describing how talking to [Hera] makes her feel
— client, describing how talking to [Hera] makes her feel
1 week ago1 week ago“
You know, [Hera]. You've been so good with everything, and you're probably very good with this too, and I should be listening to you. Give me a chance, and I guess we're gonna wind up with it.”
You know, [Hera]. You've been so good with everything, and you're probably very good with this too, and I should be listening to you. Give me a chance, and I guess we're gonna wind up with it.”
— client, reflecting on [Hera]'s help with her benefits applications
— client, reflecting on [Hera]'s help with her benefits applications
1 week ago1 week ago“
You have helped me a great deal in the past, and I appreciate your help.”
You have helped me a great deal in the past, and I appreciate your help.”
— client, reflecting on [Hera]'s ongoing assistance
— client, reflecting on [Hera]'s ongoing assistance
1 week ago1 week ago“
You and your agency have been nothing but a godsend.”
You and your agency have been nothing but a godsend.”
— client's son, thanking [Hera] for help with his mother's care
— client's son, thanking [Hera] for help with his mother's care
1 week ago1 week ago“
You're always encouraging in your emails, which is always very helpful, when people are encouraging. So, I do really appreciate you checking in on us.”
You're always encouraging in your emails, which is always very helpful, when people are encouraging. So, I do really appreciate you checking in on us.”
— client's daughter
— client's daughter
1 week ago1 week ago“
Great job, I appreciate it, it really helps”
Great job, I appreciate it, it really helps”
— client's niece, on [Hera]'s coordination of her uncle's care
— client's niece, on [Hera]'s coordination of her uncle's care
1 week ago1 week ago“
Sometimes we're taking up your personal time, but we appreciate you so much.”
Sometimes we're taking up your personal time, but we appreciate you so much.”
— client's family member, after [Hera] helped resolve transportation scheduling issues
— client's family member, after [Hera] helped resolve transportation scheduling issues
1 week ago1 week ago“
I think you're more busy than he is, and you are always reaching me, and that's very nice. So… I appreciate it.”
I think you're more busy than he is, and you are always reaching me, and that's very nice. So… I appreciate it.”
— client, praising how consistently [Hera] follows up with him
— client, praising how consistently [Hera] follows up with him
1 week ago1 week ago“
Barbara's story
Barbara's story
Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.
Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.
Before going home
Before going home
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.

The first weeks
The first weeks
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.

Everything after
Everything after
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.


From families and doctors that refer to us
“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”
Glyn
Sister
Common Questions
What is Hera, and how do they help my family?
Hera is a care management company that matches families with dedicated Heroes — senior care experts who coordinate everything for your aging parent. 90% of our clients pay $0 out-of-pocket because our services are covered by Original Medicare.
If you’ve ever spent hours on hold with insurance, struggled to coordinate your parent’s doctors, or felt overwhelmed figuring out what Medicare and Medicaid cover — that’s exactly what your Hero handles for you.
This is sometimes called ‘care management’, but really we’re just the expert who knows the system and does the work so you don’t have to.
How do I know if my parent qualifies?
Your parent qualifies for Hera if they meet three criteria:
They have Original Medicare (not Medicare Advantage)
They live in a state Hera currently serves: New York, California, Texas, Florida, New Jersey, Maryland, Pennsylvania, or Massachusetts
They have a chronic condition (like diabetes, heart disease, COPD, dementia, or others)
Not sure if your parent fits? Schedule a complimentary consultation and we’ll verify their eligibility at no cost and no commitment. Even if your parent doesn’t qualify, we are happy to point you toward other resources that might help.
Call us at 332-203-2533 or fill out our contact form to get started.
How much will this cost me?
90% of Hera clients pay $0 out of pocket.
Our care management services are covered by Original Medicare as part of a program called Chronic Care Management (CCM).
If your parent also has Medicaid or a supplemental plan like AARP/UnitedHealthcare Medigap, that typically covers the standard Part B coinsurance.
During your complimentary consultation, we verify your parent's Medicare coverage and let you know exactly what to expect. There are no hidden fees, no contracts, and no surprise costs.
If your parent has Medicare Advantage (instead of Original Medicare), we unfortunately cannot provide services at this time, but we're working to accept MA plans soon.
How often are we allowed to reach out to our Hero?
There's no limit!
Your Hero is your dedicated expert, available whenever you need support. While Heroes typically work traditional business hours EST, we know things come up at all times, so you can reach out anytime by call or email.
Whether you have a quick question about a medication refill or need help navigating a complex situation like a hospital discharge, your Hero is there for you.
For our families, it's a huge relief to know there's always someone in their corner who understands their parent's full situation.
How much does a geriatric care manager cost?
Private geriatric care managers typically charge $150–$300 per hour, with initial assessments running $500–$1,500+.
Monthly retainers of $500–$2,000+ are common. Most of this is out of pocket — private geriatric care management is rarely covered by insurance. Through Hera, you get the same coordination from licensed geriatric social workers and nurses, covered by Medicare. Most of our clients pay $0.

From families and doctors that refer to us
“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”
Glyn
Sister
“Hera has transformed care for my most complex patients: Medicaid navigation, home health aides, medication adherence, food stamps. The Heroes communicate with me proactively, and the fact that they take Medicare is a game-changer.”
Dr. Frey
Geriatric Medicine
“After my surgery I was drowning in the rigmarole. Hera handled everything: discharge, home equipment, even fighting my insurance for reimbursements I was owed. I never do testimonials. But for Hera, I will - I love them that much.”
Ellen
80 year old living alone


Before going home
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on an equally appropriate generic covered by her insurance, and made sure the right medications were delivered home before Barbara walked in the door.
The first weeks
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.


Everything after
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of free home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.



Get your time and peace of mind back


Get your time and peace of mind back


Get your time and peace of mind back

