Let your parents age their way.
Let your parents age their way.
Get a dedicated senior care expert to handle the healthcare system, covered by Medicare.
90% of clients pay $0 out of pocket
Trusted by doctors at
Trusted by doctors at
Meet our Heroes
Meet our Heroes
A Hera Hero is like having a social worker or nurse in the family who knows your parent, coordinates with their doctors, and handles the hundred things between visits.

Tatiana L
social worker

Khalie L
registered nurse

Samantha S
social worker

Taylor W
social worker

Isha P
registered nurse

Yaakov F
physical therapist

Emily B
social worker

Noni R
registered nurse

Sarah S
hero

Shayna C
social worker

Rebecca G
registered nurse

Jacinda S
social worker

Samantha N
social worker

Felicia L
social worker

Tiffany N
hero

Meagan S
registered nurse

Justina G
registered nurse

Stephanie Q
registered nurse

Tina M
social worker

Sarah G
social worker

Shaneka S
social worker

Amanda O
social worker

Emmanuel M
social worker

Imani A
registered nurse

Katie Dowell
registered nurse

Your Hero knows what’s worked for the 1000+ families we’ve served: which agencies return calls and which programs actually help.
How it works
How it works
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Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Personalized ongoing support
Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.

Personalized ongoing support
Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.
What our families say
What our families say
Very efficient, yeah.”
Very efficient, yeah.”
— client, after [Hera] arranged for medication to be picked up and delivered
— client, after [Hera] arranged for medication to be picked up and delivered
1 hour ago1 hour ago“
I think you are… yes, a hero.”
I think you are… yes, a hero.”
— client, after [Hera] offers to set up a call to coordinate urgent in-home care
— client, after [Hera] offers to set up a call to coordinate urgent in-home care
1 hour ago1 hour ago“
Okay, so we're on the same page, we're doing a great job, I feel very good about everything.”
Okay, so we're on the same page, we're doing a great job, I feel very good about everything.”
— client, on progress with his mother's care
— client, on progress with his mother's care
2 hours ago2 hours ago“
That's phenomenal.”
That's phenomenal.”
— client, reacting to [Hera] finding a free donation program for her nutritional supplies
— client, reacting to [Hera] finding a free donation program for her nutritional supplies
3 hours ago3 hours ago“
You work so late? You work a lot of hours, you're a really hard worker.”
You work so late? You work a lot of hours, you're a really hard worker.”
— client, after learning [Hera] reviewed a 22-page contract late at night
— client, after learning [Hera] reviewed a 22-page contract late at night
4 hours ago4 hours ago“
And that's it, and thank you for your magic.”
And that's it, and thank you for your magic.”
— client, after [Hera] expedited an urgent medication delivery
— client, after [Hera] expedited an urgent medication delivery
5 hours ago5 hours ago“
I meant you guys started this, and… It is really helpful.”
I meant you guys started this, and… It is really helpful.”
— client, on [Hera] being founded to help caregivers like her
— client, on [Hera] being founded to help caregivers like her
5 hours ago5 hours ago“
Well, you were extremely helpful. When I say I'm alone, I don't feel that way when I'm speaking with you. You're absolutely helpful in that regard.”
Well, you were extremely helpful. When I say I'm alone, I don't feel that way when I'm speaking with you. You're absolutely helpful in that regard.”
— client
— client
1 day ago1 day ago“
Thank you for all the work you're doing. My goodness, that's great.”
Thank you for all the work you're doing. My goodness, that's great.”
— client, after [Hera] contacted his doctors' offices to expedite documentation
— client, after [Hera] contacted his doctors' offices to expedite documentation
1 day ago1 day ago“
I mean, you did so much, and I'm shocked that everybody answered.”
I mean, you did so much, and I'm shocked that everybody answered.”
— client, praising [Hera] for reaching multiple offices
— client, praising [Hera] for reaching multiple offices
1 day ago1 day ago“
I can't thank you enough, because if it wasn't for you”
I can't thank you enough, because if it wasn't for you”
— client, crediting [Hera] for getting unresponsive providers to act
— client, crediting [Hera] for getting unresponsive providers to act
1 day ago1 day ago“
You guys are so helpful. I was, shocked that you existed.”
You guys are so helpful. I was, shocked that you existed.”
— client's daughter, describing how she discovered [Hera] through a community board
— client's daughter, describing how she discovered [Hera] through a community board
1 day ago1 day ago“
[Hera], the best call I've received today. Thank you so much.”
[Hera], the best call I've received today. Thank you so much.”
— client's daughter-in-law, during initial intake call while feeling overwhelmed arranging care
— client's daughter-in-law, during initial intake call while feeling overwhelmed arranging care
1 day ago1 day ago“
I can't rave enough about what you've been doing for him.”
I can't rave enough about what you've been doing for him.”
— client's daughter
— client's daughter
1 day ago1 day ago“
Aw, what dedication, what dedication.”
Aw, what dedication, what dedication.”
— client, after [Hera] stayed late to call her back
— client, after [Hera] stayed late to call her back
1 day ago1 day ago“
I really feel a lot better, because I know that you have a lot of things in tow for me.”
I really feel a lot better, because I know that you have a lot of things in tow for me.”
— client, on [Hera]'s coordination of her care
— client, on [Hera]'s coordination of her care
1 day ago1 day ago“
Since we talked, and I have [Hera], and we got some stuff straightened up, my life has gotten very much better”
Since we talked, and I have [Hera], and we got some stuff straightened up, my life has gotten very much better”
— client, reflecting on improvements since starting with [Hera]
— client, reflecting on improvements since starting with [Hera]
2 days ago2 days ago“
You guys are wonderful, you're so fast! My gosh!”
You guys are wonderful, you're so fast! My gosh!”
— client, reacting to how quickly [Hera] found resources for her
— client, reacting to how quickly [Hera] found resources for her
2 days ago2 days ago“
Oh my god, how did you do that? That's rabbit out of your hat!”
Oh my god, how did you do that? That's rabbit out of your hat!”
— client, reacting to [Hera] securing a podiatrist house call appointment
— client, reacting to [Hera] securing a podiatrist house call appointment
2 days ago2 days ago“
I don't mind doing it, I'll… just coordinating and talking to you has been helpful.”
I don't mind doing it, I'll… just coordinating and talking to you has been helpful.”
— client's son, on working with [Hera] to coordinate his father's care
— client's son, on working with [Hera] to coordinate his father's care
2 days ago2 days ago“
It's much easier to have you deal with one person who can then deal with us. Much easier. [Hera] is very good at keeping us up to date.”
It's much easier to have you deal with one person who can then deal with us. Much easier. [Hera] is very good at keeping us up to date.”
— treating physician, praising [Hera]'s coordination for the family
— treating physician, praising [Hera]'s coordination for the family
3 days ago3 days ago“
I'm so relieved to have you… to have you, this is so helpful.”
I'm so relieved to have you… to have you, this is so helpful.”
— client, after [Hera] laid out how she could help coordinate her mother's care
— client, after [Hera] laid out how she could help coordinate her mother's care
3 days ago3 days ago“
I am going to rave about how efficient and how caring this organization is.”
I am going to rave about how efficient and how caring this organization is.”
— client's caregiver, planning to recommend [Hera] to other seniors
— client's caregiver, planning to recommend [Hera] to other seniors
3 days ago3 days ago“
Thank you, [Hera], because this is ridiculous. I don't know how you have patience, and I know that you work on it every day.”
Thank you, [Hera], because this is ridiculous. I don't know how you have patience, and I know that you work on it every day.”
— client, after enduring hours of frustrating calls to the home care agency and insurer
— client, after enduring hours of frustrating calls to the home care agency and insurer
3 days ago3 days ago“
I realize how lucky I am that you're offering me your service.”
I realize how lucky I am that you're offering me your service.”
— client, at start of call with [Hera]
— client, at start of call with [Hera]
3 days ago3 days ago“
You gave him very good instruction how to write a letter or provide some of the referrals”
You gave him very good instruction how to write a letter or provide some of the referrals”
— client's son, relaying doctor's praise of [Hera]'s guidance on referral paperwork for client's father
— client's son, relaying doctor's praise of [Hera]'s guidance on referral paperwork for client's father
5 days ago5 days ago“
Alright, I think I have plenty of information to go off of, and so appreciate your guidance through all of this. It really, really just makes a world of difference.”
Alright, I think I have plenty of information to go off of, and so appreciate your guidance through all of this. It really, really just makes a world of difference.”
— client's daughter
— client's daughter
5 days ago5 days ago“
He went through all of your lists. Thank you for that.”
He went through all of your lists. Thank you for that.”
— client, after doctor's visit, thanking [Hera] for preparing lists used during the appointment
— client, after doctor's visit, thanking [Hera] for preparing lists used during the appointment
6 days ago6 days ago“
Well, that all sounds very good, and thank you, I really appreciate it. Sounds like exactly what we need.”
Well, that all sounds very good, and thank you, I really appreciate it. Sounds like exactly what we need.”
— client's wife, after [Hera] laid out plans to research home care and facility options
— client's wife, after [Hera] laid out plans to research home care and facility options
6 days ago6 days ago“
It's helpful. It's always helpful when I talk to you.”
It's helpful. It's always helpful when I talk to you.”
— client, after discussing difficult topics during the call
— client, after discussing difficult topics during the call
6 days ago6 days ago“
I really appreciate your help. This is really such a load off my mind.”
I really appreciate your help. This is really such a load off my mind.”
— client's daughter, after discussing care coordination plan for her mother
— client's daughter, after discussing care coordination plan for her mother
6 days ago6 days ago“
Wow, those are great recommendations. Those are the things that, yeah, we would like to align with you on”
Wow, those are great recommendations. Those are the things that, yeah, we would like to align with you on”
— client's son, after [Hera] suggested hidden cameras and air tag trackers for his father's safety
— client's son, after [Hera] suggested hidden cameras and air tag trackers for his father's safety
6 days ago6 days ago“
That's why I said it's a blessing that we found you, [Hera].”
That's why I said it's a blessing that we found you, [Hera].”
— client, while discussing help navigating housing and social services paperwork
— client, while discussing help navigating housing and social services paperwork
6 days ago6 days ago“
Well, I'm glad that you have that. That certificate, that's great.”
Well, I'm glad that you have that. That certificate, that's great.”
— client, after [Hera] mentioned her palliative care training
— client, after [Hera] mentioned her palliative care training
6 days ago6 days ago“
I can always count on you, that's wonderful.”
I can always count on you, that's wonderful.”
— client
— client
6 days ago6 days ago“
I really appreciate your help, you're so capable.”
I really appreciate your help, you're so capable.”
— client, thanking [Hera] for help coordinating discharge and appointments
— client, thanking [Hera] for help coordinating discharge and appointments
6 days ago6 days ago“
You're amazing, thank you so much.”
You're amazing, thank you so much.”
— client's daughter, after [Hera] offered to track down her father's healthcare proxy paperwork
— client's daughter, after [Hera] offered to track down her father's healthcare proxy paperwork
6 days ago6 days ago“
Yes, and I was so impressed.”
Yes, and I was so impressed.”
— client's sister, reacting to the care plan [Hera] put together for her brother
— client's sister, reacting to the care plan [Hera] put together for her brother
6 days ago6 days ago“
All the work you're doing has really been fantastic”
All the work you're doing has really been fantastic”
— client's daughter
— client's daughter
1 week ago1 week ago“
I really… when my doctor suggested this, I really hesitated. I said, oh, there's just one more thing to do, but now. I'm so glad that I applied.”
I really… when my doctor suggested this, I really hesitated. I said, oh, there's just one more thing to do, but now. I'm so glad that I applied.”
— client, reflecting on signing up for [Hera]'s program
— client, reflecting on signing up for [Hera]'s program
1 week ago1 week ago“
You guys were really… I mean, you've been special. You really have, and you've demanded very little, and you've really… you've given my confidence, just… Going forward, I know there's always someone out there who can help me in a special way. And I thank you for that.”
You guys were really… I mean, you've been special. You really have, and you've demanded very little, and you've really… you've given my confidence, just… Going forward, I know there's always someone out there who can help me in a special way. And I thank you for that.”
— client, describing the ongoing support [Hera] has provided
— client, describing the ongoing support [Hera] has provided
1 week ago1 week ago“
So, I'm so glad you're on the call.”
So, I'm so glad you're on the call.”
— client's wife, after [Hera] helped negotiate more time before discharge
— client's wife, after [Hera] helped negotiate more time before discharge
1 week ago1 week ago“
No, you're very helpful to me. It's very helpful to me.”
No, you're very helpful to me. It's very helpful to me.”
— client, on the value of [Hera]'s support and email updates
— client, on the value of [Hera]'s support and email updates
1 week ago1 week ago“
I would love to know about the volunteer services, and you, my dear, have been terrific.”
I would love to know about the volunteer services, and you, my dear, have been terrific.”
— client, praising [Hera]'s help finding volunteer escort resources
— client, praising [Hera]'s help finding volunteer escort resources
1 week ago1 week ago“
Thank you, very much for all your work. You did a lot for him.”
Thank you, very much for all your work. You did a lot for him.”
— client, praising [Hera]'s work on her father's care coordination
— client, praising [Hera]'s work on her father's care coordination
1 week ago1 week ago“
I do very much appreciate your, consistency and, you know, your, dedication, really doing your due diligence and not giving up.”
I do very much appreciate your, consistency and, you know, your, dedication, really doing your due diligence and not giving up.”
— client's daughter, thanking [Hera] for persistent follow-up
— client's daughter, thanking [Hera] for persistent follow-up
1 week ago1 week ago“
Great job. You've been doing a lot.”
Great job. You've been doing a lot.”
— client's husband
— client's husband
1 week ago1 week ago“
Let me tell you about this wonderful woman named [Hera]”
Let me tell you about this wonderful woman named [Hera]”
— client's son, describing how he tells friends about [Hera]'s care manager
— client's son, describing how he tells friends about [Hera]'s care manager
1 week ago1 week ago“
Thank you so much. You're a magic worker.”
Thank you so much. You're a magic worker.”
— client, after [Hera] helped arrange a machine for him
— client, after [Hera] helped arrange a machine for him
1 week ago1 week ago“
I appreciate your staying in touch with me, [Hera]. Thank you.”
I appreciate your staying in touch with me, [Hera]. Thank you.”
— client, on [Hera]'s regular check-in calls
— client, on [Hera]'s regular check-in calls
1 week ago1 week ago“
You've done more for me than all these people put together already”
You've done more for me than all these people put together already”
— client, referring to [Hera]'s help compared to her medical providers
— client, referring to [Hera]'s help compared to her medical providers
1 hour ago1 hour ago“
I have a great organization, I give you the name and the number of it, and he said he'd appreciate that.”
I have a great organization, I give you the name and the number of it, and he said he'd appreciate that.”
— client, recommending [Hera] to a friend whose mother needs care
— client, recommending [Hera] to a friend whose mother needs care
2 hours ago2 hours ago“
You know so much information about everything.”
You know so much information about everything.”
— client, praising [Hera]'s research into insurance and resources
— client, praising [Hera]'s research into insurance and resources
3 hours ago3 hours ago“
You did a great job. I really appreciate… And I think you, really helped me at this point.”
You did a great job. I really appreciate… And I think you, really helped me at this point.”
— client, after [Hera] prepared questions for the attorney meeting
— client, after [Hera] prepared questions for the attorney meeting
4 hours ago4 hours ago“
I'll tell you, [Hera], you're the best thing that happened so far.”
I'll tell you, [Hera], you're the best thing that happened so far.”
— client
— client
4 hours ago4 hours ago“
And you really do help me feel better, and you help me, motivate me to know that I'm doing okay, and… Keep going.”
And you really do help me feel better, and you help me, motivate me to know that I'm doing okay, and… Keep going.”
— client, praising [Hera]'s support during her father's care
— client, praising [Hera]'s support during her father's care
5 hours ago5 hours ago“
You're terrific, [Hera]. That's wonderful.”
You're terrific, [Hera]. That's wonderful.”
— client, after [Hera] offered to help if he had trouble joining the video appointment
— client, after [Hera] offered to help if he had trouble joining the video appointment
23 hours ago23 hours ago“
You're amazing. We really appreciate it.”
You're amazing. We really appreciate it.”
— client's wife, on [Hera]'s help coordinating care
— client's wife, on [Hera]'s help coordinating care
1 day ago1 day ago“
You have the magic touch.”
You have the magic touch.”
— client, praising [Hera]'s persistence with doctors' offices
— client, praising [Hera]'s persistence with doctors' offices
1 day ago1 day ago“
Thank you for being a woman of your word and at least calling me back”
Thank you for being a woman of your word and at least calling me back”
— client, thanking [Hera] for following through on a promised callback
— client, thanking [Hera] for following through on a promised callback
1 day ago1 day ago“
You're a very classy lady, and I'm very, very, very appreciative of your time on the phone and your kindness”
You're a very classy lady, and I'm very, very, very appreciative of your time on the phone and your kindness”
— client, praising [Hera]'s attentiveness during the call
— client, praising [Hera]'s attentiveness during the call
1 day ago1 day ago“
In the past, you've helped me out a great, great, great, great deal. I appreciate it very much. You helped me out a lot, a lot, a lot.”
In the past, you've helped me out a great, great, great, great deal. I appreciate it very much. You helped me out a lot, a lot, a lot.”
— client
— client
1 day ago1 day ago“
I think you have all been such a great help. You've relieved a lot of the stress of things that need to be done, so I thank you again.”
I think you have all been such a great help. You've relieved a lot of the stress of things that need to be done, so I thank you again.”
— client's daughter
— client's daughter
1 day ago1 day ago“
You're doing a wonderful job, and I really appreciate your support”
You're doing a wonderful job, and I really appreciate your support”
— client, praising [Hera]'s support with her husband's care
— client, praising [Hera]'s support with her husband's care
1 day ago1 day ago“
You're really on top of things, [Hera].”
You're really on top of things, [Hera].”
— client's home health aide, after [Hera] quickly tracked down doctors' contact information to support an appeal
— client's home health aide, after [Hera] quickly tracked down doctors' contact information to support an appeal
1 day ago1 day ago“
I feel so relieved now that I have you, you actually… because you know what you're doing, you know, it's not that we don't know what we're doing, we just don't know how.”
I feel so relieved now that I have you, you actually… because you know what you're doing, you know, it's not that we don't know what we're doing, we just don't know how.”
— client, on [Hera]'s expertise
— client, on [Hera]'s expertise
1 day ago1 day ago“
Gosh, this is such a big help, thank you. Now I have everything together.”
Gosh, this is such a big help, thank you. Now I have everything together.”
— client, after [Hera] provided doctor contact and address information
— client, after [Hera] provided doctor contact and address information
2 days ago2 days ago“
Everything is so supportive and everything is, you know, and I think so far I have a much better feedback than the home agency I worked with. It was really disappointing.”
Everything is so supportive and everything is, you know, and I think so far I have a much better feedback than the home agency I worked with. It was really disappointing.”
— client's daughter, comparing [Hera] favorably to a previous home care agency
— client's daughter, comparing [Hera] favorably to a previous home care agency
2 days ago2 days ago“
Getting in touch with [Hera] was a miracle.”
Getting in touch with [Hera] was a miracle.”
— client's daughter, describing how she found senior care management for her mother
— client's daughter, describing how she found senior care management for her mother
2 days ago2 days ago“
I do appreciate your patience. You have amazing patience.”
I do appreciate your patience. You have amazing patience.”
— client, thanking [Hera] for her patience during the call
— client, thanking [Hera] for her patience during the call
2 days ago2 days ago“
Absolutely love this program.”
Absolutely love this program.”
— hospital nurse care manager, describing referrals made through [Hera]
— hospital nurse care manager, describing referrals made through [Hera]
3 days ago3 days ago“
You are the one who told me that she said to start going down in dosage with that right away. And that's when I started it two days late, because I didn't remember until I asked you. I guess I suddenly got a suspicion that I was doing this wrong. So without you, I'd probably still be doing it wrong.”
You are the one who told me that she said to start going down in dosage with that right away. And that's when I started it two days late, because I didn't remember until I asked you. I guess I suddenly got a suspicion that I was doing this wrong. So without you, I'd probably still be doing it wrong.”
— client, on [Hera] helping her manage her medication dosage changes
— client, on [Hera] helping her manage her medication dosage changes
3 days ago3 days ago“
I don't know if you know how much I appreciate you, but… You're great.”
I don't know if you know how much I appreciate you, but… You're great.”
— client, thanking [Hera] mid-call
— client, thanking [Hera] mid-call
3 days ago3 days ago“
I really appreciate [Hera]. I don't know whether you realize, but I was like at my wit's end, you know, trying to do things. And every time I feel like I took a step forward, I was going backwards. The only thing I know that I feel secure about that she's eating, I make sure that, you know, they deliver food to her. But other than that, I really, really appreciate all your assistance. I can't tell you.”
I really appreciate [Hera]. I don't know whether you realize, but I was like at my wit's end, you know, trying to do things. And every time I feel like I took a step forward, I was going backwards. The only thing I know that I feel secure about that she's eating, I make sure that, you know, they deliver food to her. But other than that, I really, really appreciate all your assistance. I can't tell you.”
— client's son, describing struggle to manage his mother's care
— client's son, describing struggle to manage his mother's care
3 days ago3 days ago“
I can't tell you how much the support means.”
I can't tell you how much the support means.”
— client, on the support she receives from [Hera] since she can't lean on friends as much
— client, on the support she receives from [Hera] since she can't lean on friends as much
5 days ago5 days ago“
That'd be great. Yeah, I would really love that, just because you're so expert at this, and I feel like you really know what to ask.”
That'd be great. Yeah, I would really love that, just because you're so expert at this, and I feel like you really know what to ask.”
— client's daughter, on getting help navigating a facility fall investigation
— client's daughter, on getting help navigating a facility fall investigation
5 days ago5 days ago“
You always take care of me with whatever I need to be”
You always take care of me with whatever I need to be”
— client, describing how [Hera] consistently helps her
— client, describing how [Hera] consistently helps her
6 days ago6 days ago“
I think… I want to just thank you, you know, for arranging it, and I mean, it really was a big help”
I think… I want to just thank you, you know, for arranging it, and I mean, it really was a big help”
— client's wife, referring to [Hera] arranging transportation to a medical appointment
— client's wife, referring to [Hera] arranging transportation to a medical appointment
6 days ago6 days ago“
You've helped a lot… you've helped a ton, so you've cut my workload in half. So, you know, I'm very appreciative.”
You've helped a lot… you've helped a ton, so you've cut my workload in half. So, you know, I'm very appreciative.”
— client's son
— client's son
6 days ago6 days ago“
I'm very excited when I get people like this that are very on top of what they do, so it's a pleasure speaking with you, really.”
I'm very excited when I get people like this that are very on top of what they do, so it's a pleasure speaking with you, really.”
— home care agency's regional manager, praising [Hera]'s follow-up on client care
— home care agency's regional manager, praising [Hera]'s follow-up on client care
6 days ago6 days ago“
Oh, this referral of yours was wonderful. I really appreciate it. I totally didn't trust it, given my experience.”
Oh, this referral of yours was wonderful. I really appreciate it. I totally didn't trust it, given my experience.”
— client, referring to [Hera]'s recommendation of a therapist
— client, referring to [Hera]'s recommendation of a therapist
6 days ago6 days ago“
I think you're wonderfully supportive of him and his wishes, and respectful, and I wish I could clone you for that.”
I think you're wonderfully supportive of him and his wishes, and respectful, and I wish I could clone you for that.”
— client, praising [Hera] care manager's support during his father's hospice transition
— client, praising [Hera] care manager's support during his father's hospice transition
6 days ago6 days ago“
I'm happy you got my husband aboard. Alright! That was very nice of you.”
I'm happy you got my husband aboard. Alright! That was very nice of you.”
— client's wife, on getting her husband enrolled with [Hera]
— client's wife, on getting her husband enrolled with [Hera]
6 days ago6 days ago“
Thank you. Thank you so much. You know, I could not have done it. By myself.”
Thank you. Thank you so much. You know, I could not have done it. By myself.”
— client, after [Hera] helped place a custom order for her ostomy belt
— client, after [Hera] helped place a custom order for her ostomy belt
6 days ago6 days ago“
I really appreciate that. You're good. You're very dedicated and that really pleases me.”
I really appreciate that. You're good. You're very dedicated and that really pleases me.”
— client, praising [Hera]'s effort finding coverage
— client, praising [Hera]'s effort finding coverage
6 days ago6 days ago“
That sounds like at least a tentative plan. I appreciate all the hard work.”
That sounds like at least a tentative plan. I appreciate all the hard work.”
— client's daughter, after [Hera] described her extensive efforts to find home health aide coverage
— client's daughter, after [Hera] described her extensive efforts to find home health aide coverage
6 days ago6 days ago“
I haven't checked to see if you are legit or not as yet, but talking to you, you guys, I feel that you are.”
I haven't checked to see if you are legit or not as yet, but talking to you, you guys, I feel that you are.”
— client, after speaking with [Hera] for the first time
— client, after speaking with [Hera] for the first time
6 days ago6 days ago“
I know it's your job, but you do it very well, and I am very grateful.”
I know it's your job, but you do it very well, and I am very grateful.”
— client, praising [Hera]'s care
— client, praising [Hera]'s care
6 days ago6 days ago“
It's very hard to find caring people these days.”
It's very hard to find caring people these days.”
— client, after [Hera] offers to personally follow up with her friend
— client, after [Hera] offers to personally follow up with her friend
1 week ago1 week ago“
Thanks again for the wonderful work you're doing on this.”
Thanks again for the wonderful work you're doing on this.”
— client, voicemail thanking care manager for assistance
— client, voicemail thanking care manager for assistance
1 week ago1 week ago“
Oh, I appreciate it. You've been a blessing, girl.”
Oh, I appreciate it. You've been a blessing, girl.”
— client, thanking [Hera] for ongoing support with her and her husband's care
— client, thanking [Hera] for ongoing support with her and her husband's care
1 week ago1 week ago“
Oh, good. Okay, thank you, it's so wonderful to have her.”
Oh, good. Okay, thank you, it's so wonderful to have her.”
— client's wife, after learning [Hera] was taking notes during the discharge planning meeting
— client's wife, after learning [Hera] was taking notes during the discharge planning meeting
1 week ago1 week ago“
This is so helpful, again.”
This is so helpful, again.”
— client, while [Hera] helped her sort out bills and call the tax office on her behalf
— client, while [Hera] helped her sort out bills and call the tax office on her behalf
1 week ago1 week ago“
I really do think your research is amazing”
I really do think your research is amazing”
— client's daughter, praising [Hera]'s research into resources for her mother
— client's daughter, praising [Hera]'s research into resources for her mother
1 week ago1 week ago“
Very much on top of it and taking very good care of her.”
Very much on top of it and taking very good care of her.”
— client's daughter, praising [Hera]'s attentiveness
— client's daughter, praising [Hera]'s attentiveness
1 week ago1 week ago“
You've been doing a wonderful job, I really appreciate that.”
You've been doing a wonderful job, I really appreciate that.”
— client's husband
— client's husband
1 week ago1 week ago“
That's very... actually, I think that's something that's really well put. Like, look, you gotta get better for mom, we're gonna take care of mom for now. You gotta focus on you and get better. And the only way that's gonna happen is if you build back your strength by going and doing this rehab.”
That's very... actually, I think that's something that's really well put. Like, look, you gotta get better for mom, we're gonna take care of mom for now. You gotta focus on you and get better. And the only way that's gonna happen is if you build back your strength by going and doing this rehab.”
— client's son, praising [Hera]'s suggested way to frame rehab to his father
— client's son, praising [Hera]'s suggested way to frame rehab to his father
1 week ago1 week ago“
Thank you so much for spending your time, [Hera], like, this has really been helpful. You know, you've really illuminated some things that we have to figure out, because we just weren't really getting answers on the insurance side.”
Thank you so much for spending your time, [Hera], like, this has really been helpful. You know, you've really illuminated some things that we have to figure out, because we just weren't really getting answers on the insurance side.”
— client's daughter
— client's daughter
1 week ago1 week ago“
It's comforting that you're there when I need you.”
It's comforting that you're there when I need you.”
— client, leaving a voicemail for [Hera]
— client, leaving a voicemail for [Hera]
1 week ago1 week ago“
You guys work like clockwork.”
You guys work like clockwork.”
— client's son, describing his experience working with [Hera] care managers through his job
— client's son, describing his experience working with [Hera] care managers through his job
1 week ago1 week ago“
Barbara's story
Barbara's story
Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.
Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.
Before going home
Before going home
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.

The first weeks
The first weeks
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.

Everything after
Everything after
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.


From families and doctors that refer to us
“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”
Glyn
Sister
Common Questions
What is Hera, and how do they help my family?
Hera is a care management company that matches families with dedicated Heroes — senior care experts who coordinate everything for your aging parent. 90% of our clients pay $0 out-of-pocket because our services are covered by Original Medicare.
If you’ve ever spent hours on hold with insurance, struggled to coordinate your parent’s doctors, or felt overwhelmed figuring out what Medicare and Medicaid cover — that’s exactly what your Hero handles for you.
This is sometimes called ‘care management’, but really we’re just the expert who knows the system and does the work so you don’t have to.
How do I know if my parent qualifies?
Your parent qualifies for Hera if they meet three criteria:
They have Original Medicare (not Medicare Advantage)
They live in a state Hera currently serves: New York, California, Texas, Florida, New Jersey, Maryland, Pennsylvania, Massachusetts, Connecticut, Georgia, Indiana, or Nebraska
They have a chronic condition (like diabetes, heart disease, COPD, dementia, or others)
Not sure if your parent fits? Schedule a complimentary consultation and we’ll verify their eligibility at no cost and no commitment. Even if your parent doesn’t qualify, we are happy to point you toward other resources that might help.
Call us at 332-203-2533 or fill out our contact form to get started.
How much will this cost me?
90% of Hera clients pay $0 out of pocket.
Our care management services are covered by Original Medicare as part of a program called Chronic Care Management (CCM).
If your parent also has Medicaid or a supplemental plan like AARP/UnitedHealthcare Medigap, that typically covers the standard Part B coinsurance.
During your complimentary consultation, we verify your parent's Medicare coverage and let you know exactly what to expect. There are no hidden fees, no contracts, and no surprise costs.
If your parent has Medicare Advantage (instead of Original Medicare), we unfortunately cannot provide services at this time, but we're working to accept MA plans soon.
How often are we allowed to reach out to our Hero?
There's no limit!
Your Hero is your dedicated expert, available whenever you need support. While Heroes typically work traditional business hours EST, we know things come up at all times, so you can reach out anytime by call or email.
Whether you have a quick question about a medication refill or need help navigating a complex situation like a hospital discharge, your Hero is there for you.
For our families, it's a huge relief to know there's always someone in their corner who understands their parent's full situation.
How much does a geriatric care manager cost?
Private geriatric care managers typically charge $150–$300 per hour, with initial assessments running $500–$1,500+.
Monthly retainers of $500–$2,000+ are common. Most of this is out of pocket — private geriatric care management is rarely covered by insurance. Through Hera, you get the same coordination from licensed geriatric social workers and nurses, covered by Medicare. Most of our clients pay $0.

From families and doctors that refer to us
“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”
Glyn
Sister
“Hera has transformed care for my most complex patients: Medicaid navigation, home health aides, medication adherence, food stamps. The Heroes communicate with me proactively, and the fact that they take Medicare is a game-changer.”
Dr. Frey
Geriatric Medicine
“After my surgery I was drowning in the rigmarole. Hera handled everything: discharge, home equipment, even fighting my insurance for reimbursements I was owed. I never do testimonials. But for Hera, I will - I love them that much.”
Ellen
80 year old living alone


Before going home
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on an equally appropriate generic covered by her insurance, and made sure the right medications were delivered home before Barbara walked in the door.
The first weeks
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.


Everything after
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of free home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.



Get your time and peace of mind back


Get your time and peace of mind back


Get your time and peace of mind back

