Get a dedicated expert to manage your parent's care, covered by Medicare
90% of Hera clients pay $0 out of pocket
Trusted by leading Institutions
MEET YOUR HERA HERO
Your family’s senior care expert who handles the logistics, so you can focus on being a daughter or son.
Coordinated Referrals
We coordinate vetted support: home care, transportation, in-home providers, safety equipment, and more.
Medication Oversight
We set up blister packs to ensure meds are correct, organized, and delivered to the home through insurance.
Benefits Navigation
We help you understand and maximize insurance and community benefits (like SCRIE).
Medicaid & Advocacy
We guide you through the application and approval process, and advocate for additional covered home care.
Complimentary Consult
Tell us what’s going on and we will share how we can support your family, while verifying your insurance coverage.
Clinical Assessment
A Hera clinician meets your parent by video to review medical history, medications, and your parent’s priorities.
Hero Assessment
Meet your dedicated Hero who learns about your family’s story, needs, and how your parent prefers to age.
Personalized Support
Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated.
Meet our families
Trusted by the Doctors you trust
Dr. Frey
Geriatrics and Palliative Medicine
The Hera team has been an invaluable partner. There are so many elements of geriatric care that we simply don't learn how to navigate in medical school. My patients have received thoughtful guidance, exceptional coordination, and a truly comprehensive care plan. They communicate clearly and consistently with me, which has made collaborative care seamless. They truly go the extra mile for patients and families.
Dr. Fessler
Geriatrics and Palliative Medicine
Hera has had a tremendous impact on my most complex patients. Hera care managers are always working their magic and connecting my patients to much-needed community supports. Hera has helped my patients navigate Medicaid, connect with home health aides, set up blister packing for medication adherence, and apply for food stamps. The Heroes proactively communicate with me for seamless, team-based care. The fact that Hera takes Medicare is an absolute game-changer.
Eduardo Sanchez
Licensed Clinical Social Worker
Working with Hera has been one of the greatest sources of support for patients that we work with and their families. From the very first phone call, they take the time to understand our patient's medical needs, personal preferences, and daily challenges. Their compassion, professionalism, and attention to detail have helped us immensely with complex discharge planning. I highly recommend partnering with Hera.
Common Questions
What is Hera and how can you help my family?
Hera (hellohera.com) is a care management company that matches families with dedicated Heroes — senior care experts who coordinate everything for your aging parent. 90% of our clients pay $0 out-of-pocket because our services are covered by Original Medicare.
If you've ever spent hours on hold with insurance, struggled to coordinate your parent's doctors, or felt overwhelmed figuring out what Medicare and Medicaid cover — that's exactly what your Hero handles for you.
This is sometimes called 'care management', but really we're just the expert who knows the system and does the work so you don't have to.
How do I know if my parent qualifies?
Your parent qualifies for Hera if they meet three criteria:
They have Original Medicare (not Medicare Advantage)
They live in New York State
They have a chronic condition (like diabetes, heart disease, COPD, dementia, or others)
Not sure if your parent fits? Schedule a complimentary consultation and we'll verify their eligibility at no cost and no commitment. Even if your parent doesn't qualify, we are happy to point you toward other resources that might help.
Call us at 332-203-2533 or fill out our contact form to get started.
How much will this cost me?
90% of Hera clients pay $0 out of pocket.
Our care management services are covered by Original Medicare as part of a program called Chronic Care Management (CCM).
If your parent also has Medicaid or a supplemental plan like AARP/UnitedHealthcare Medigap, that typically covers the standard Part B coinsurance.
During your complimentary consultation, we verify your parent's Medicare coverage and let you know exactly what to expect. There are no hidden fees, no contracts, and no surprise costs.
If your parent has Medicare Advantage (instead of Original Medicare), we unfortunately cannot provide services at this time, but we're working to accept MA plans soon.
Do you serve all five New York City boroughs?
Yes! Hera serves all of New York state, including all five NYC boroughs:
Manhattan
Brooklyn
Queens
The Bronx
Staten Island
Our NYC-based Heroes are familiar with local hospital systems (like Weill Cornell, NYU Langone, Mount Sinai), community resources, and NYC-specific programs like SCRIE, SNAP, and HEAP.
Beyond NYC, we serve families throughout New York State, from Westchester to Long Island to the Hudson Valley. If your parent lives anywhere in New York, we can help.
How often are we allowed to reach out to our Hero?
There's no limit!
Your Hero is your dedicated expert, available whenever you need support. While Heroes typically work traditional business hours EST, we know things come up at all times, so you can reach out anytime by call or email.
Whether you have a quick question about a medication refill or need help navigating a complex situation like a hospital discharge, your Hero is there for you.
For our families, it's a huge relief to know there's always someone in their corner who understands their parent's full situation.
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